We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Construction Services

Improvements by the Brook LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a proposal from Improvements by the Brook LLC on 06-01-2023 in the amount of $6000.00 for a total bathroom remodel. The proposal included all demolition, drywall installation, drywall sanding, painting new toilet, set new tub, new vanity and all fixtures. Mr. ********* agreed to sand and paint the bathroom doors, paint the ceiling and haul off all demo material. I paid $3000.00 up front and $3200.00 when the project was "done". Mr. ********* did not set the tub, I had to pay a plumber to set the tub, Mr. ********* also stated he was able to do the plumbing for the shower, toilet and sink, however once again I had to pay a plumber to complete these jobs. He also removed only a partial amount of the old paneling and left old paneling in place and just painted over it (he did not even paint over the old paneling behind the vanity, so now when I open the vanity I see the old paneling, he did not remove any paneling in the closet) I also noted and voiced my concerns that the doors and the ceiling were not completed and he did not haul off the demolition remains. His response was that he would do that at a later date. I do not wish for him to remodel the bedroom attached to this bathroom so I would like him to come and haul off the remaining demolition items. I have multiple pictures of his subpar work and I have had to spend endless hours repairing his work myself. I imagined my bill would be less since the plumber had to be paid to do all the plumbing, however when I received my "final" bill it was $3200.00, not the agreed "$3000.00". Upon asking about the charge he handed me receipts and stated there were additional charges. After looking at the receipts it appears I paid for a new Caulking gun, bags of 100 work rags etc. Upon trying to communicate with Mr. ********* his response to me was that I was a rude woman and I can "deal with it myself". He refuses to come haul off the demo items.

Improvements by the Brook LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.