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Business Profile

Gas Cylinders

ILMO Products Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Cylinders.

Complaints

This profile includes complaints for ILMO Products Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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ILMO Products Company has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2005 my husband *** ********* mad a trade with a friend for welding tanks that (our friend had a life time lease or owned these tanks) from 2005 until 2020 we had these tanks filled numerous times with no problem, we never had to pay for anything but the gas.
      In 2020 the tank needed to be filled, my husband nor I can no longer lift the tanks (due to age), so our son, ***** *********, came out loaded it on the truck and took it to ILMO to be filled, they had him sign something, he thought it was for EPA, he doesn’t really know. He started to get bills on the tank, so he called them and told them the tank was owned that they took, & it was for us. They continued to bill him. He mentioned it to us and I told him I needed the paper work to deal with it.
      It took him a while to get the paper work to us, he said it is now in collections. He finally brought me the paper work. The first call I made, a man at ILMO was VERY rude, told me it was nearly 4:30 and hung up on me (my phone records show it was 4:03pm)
      I called again today to give them one more chance to rectify the situation, I was told they had talked to my son and offered him a 5 year lease for $95. When I asked him about it, he said he tried to explain to them that he was having the tank filled for us & it did not belong to him, he said they were very rude with him.
      On their bill it shows him owing 29.40 per month for years. Their bill shows he owed a total of $1,166.34 My son said the collection agency told him that he owes over $1,800
      My son shouldn’t even owe ILMO anything, he paid for the gas when he got it. They took a tank that nothing was owed on, gave him a new tank and started billing him for the tank they exchanged it for.
      This is now ruining his credit, for doing us a favor.
      So I am filing this complaint to help remedy this situation.

      Business Response

      Date: 05/10/2024

      In Oct 2020, Mr. ********* came to swap out cylinders at one
      of our stores. A new account was set up for him as all cylinders are tagged and
      tracked and must be tied to an account. Cylinders need a cylinder lease or
      monthly rent will be generated until the cylinders are returned. On November 1,
      2021, Mr. ********* called and spoke with our Cylinder Manager. He said that he
      believed there were lifetime leases on the cylinders and would contact his dad
      to get the name of the original lease owner. The leases could not be located
      under the names provided by the customer.  At that time, the customer was offered 5-year
      leases as lifetime leases are no longer sold. There was no response from the
      customer and rent continued to generate on the account. In April 2024, the
      account was sent to outside collections. Per our collection agency, Ilmo
      Products has agreed to settle the account once the cylinders have been returned
      and the customer has agreed.

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