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Business Profile

Auto Repairs

Auto Medics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oil leak still exist.

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20175513

    I am rejecting this response because: When I brought the vehicle to Auto medics with the Engine Light on, I was told it needed an intake manifold, costing $1,400.28.They told me that would alleviate the engine light being on, so I consented to the repair. They assured me they drove the vehicle, the light did not come back on. Less that a day after picking up my vehicle (on a Saturday, picked my vehicle up on a Friday afternoon and took the car home to my garage), car had been garaged, I drove my car up the block to the store, the light came back on.  On Monday Morning I called Auto medics to tell them my engine light is back on, took it back to the shop on Tuesday morning, and now they are telling me it is another $2,500+ for a Turbo Booster, and told me they thought I should trade it due to this vehicle having issues with this model. Why couldn't they tell me that from the start, before spending the $1,400.28 I did.  Looks like someone was out to get $, when they really did not know the problem with my vehicle from the start.  I would like to be refunded for a repair I did not believe my vehicle needed to begin with.  

    Sincerely,

    M *********************

    Business Response

    Date: 06/13/2023

    The parts that were replaced on this vehicle were definitely bad. Unfortunately it was not the only problem, the vehicle also needs a turbo charger..

    We here at auto medics did suggest the customer trade the vehicle in because of known issues with this model vehicle...

    Protocol for TSB PIP584+9A WAS FOLLOWED ON THIS REPAIR

Auto Medics is NOT a BBB Accredited Business.

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