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Business Profile

Concert Hall

The Forge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concert Hall.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attended an event at the forge it was big boogie on June 17th and due to delayed flight of the artist it had to be rescheduled July 8th. Ticket web sent out emails June 17th right after they announced the rescheduled date and it said if we cannot or do not want to attend rescheduled event we can get refund if we send in our order confirmation number to the refunds email at *********. I have done this and they claim that the event organizer was dealing with all refunds. My friend attended with me and she received her refund June 22nd. As of now they have denied me of mine which I paid $200 for the ticket and gave me no reason to why or who I can get into contact with directly to figure out the issue. I feel as if this is very unprofessional and should be addressed!!

The Forge is NOT a BBB Accredited Business.

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