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Business Profile

General Contractor

TripleCrown Exterior Specialty Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chicagoland Pool Pros- *********************** aka ********************* took a $2,000 deposit for a pool liner and never installed it. He is a convicted scammer. We would like our money back.

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** provided a quote, took a deposit and never returned to do the work. They kept scheduling us, then not show up - ***** and **** eventually stopped answering the phone or returning calls. We are out $2,000 and will be taking them to court.

  • Initial Complaint

    Date:11/08/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRAUD!!!! CROOKS!!!! DO NOT USE THIS COMPANY!!! Like so many other people on here, they have taken our money, not completed the job, and not given a refund. We gave them a deposit of $2000. They kept cancelling the work we contracted them for (finishing pool install) so we decided to cancel them and go with another company. We filled out the paperwork for cancellation on 9/6/22 and were told it would be processed in **** business days. We got nothing. Called and emailed again and again and kept getting told it will be processed. Now both ***** and ***** have stopped answering emails and calls. Tried finding their business license with no luck. Also, the address associated with the company is a gas station. They said they have a "warehouse" but would not give us an address to come get our refund. DO NOT GIVE THEM YOUR MONEY!!!!!

  • Initial Complaint

    Date:09/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/27/2022 I hired this company to replace my pool liner. They verbally told me it would be done by July 8th. After months of dragging me along the work was never done so I requested a full refund for the amount of $1250.00 I was told by ***** with the company that it was being processed and would be out next week. That was on 08/08/2022, I've still received nothing and no further contact.

  • Initial Complaint

    Date:08/01/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed contract 2/17/2022 with this company And gave them a check for $700 as down payment **** came out one time to open up our inground Upon arrival **** stated he could not open up pool because filter /pump would not turn on I contacted the electrician that installed the pump and other items to run the pool.**** from triple crown never turned on the electric to run the equipment.I contacted **** and informed him of the findings .He scheduled two more time to come out to open the pool but never showed up Have been leaving voice mail and messages since May 3rd .***** from the company stated check was sent out but never received it back in June .**** from Company stated they were sending out another check But never receive it I to

TripleCrown Exterior Specialty Services is NOT a BBB Accredited Business.

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