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Business Profile

Guitars

Guitar Center - Joliet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Guitar and Case from Guitar Center in Joliet, ** Order number is GC21676655 They sent me an conformation to **************************************** *********** I have asked Guitar Center to delete that email address and send to **************************************** GC never sent the tracking number to either email address. .I had to get it by phone. *** tracking is 1Z2R399E0392984715 *** tracking number said it was delivered. I called them and they claim that Guitar Center provided the wrong address. The tracking number provides "proof" of where it was delivered. It says left at Other. Clearly, the picture is Not my address. I just noticed on the email invoice that Guitar Center sent me says Time Creek Way which is not correct. My street is Pinecreek Way. I called **** Guitar Center in ** and he said they entered my correct address on record and he filed a claim. I asked him to send a message to my email address to acknowledge our conversation, which he refused. Meanwhile, I am out of $757.76 for a guitar that I never received. Either I need to receive the guitar or a full refund including shipping.

Guitar Center - Joliet is NOT a BBB Accredited Business.

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