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Business Profile

Hotels

Wingate by Wyndham-Joliet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed at this hotel from Friday September 15th to Sunday September 17th of 2023. We got to the hotel and I noticed mold growing on one of the chairs in the room and a bad general musty odor in the room (room 228). We brought it up to the front desk and asked for the chair to be removed upon our return from dinner. When we returned, the chair was not removed. We went to bed after a long day of travel hoping that was the only place it was. When we woke up, my partner and I both had stuffy noses and sore throats. I looked around some more and noticed mold growing in multiple places around the room such as the bedskirt, the wall, and the door. We immediately went down to the front desk and brought up the issue. Hotel staff came and looked at the room and had house keeping change the sheets and bedskirt. She agreed that it was mold. We asked what can be done to resolve the issue and she offered a discount. She stated if we changed rooms, the discount would not be honored because we were getting a new room. We stated we did not understand this, as we already spent an entire night in a moldy room so the discount should still be honored. She said our flight was early enough the next morning, and we would not be in the room much that night and it would be fine. We saw multiple reports of mold in other rooms of the hotel. Im worried that nothing will be done about this from the hotel management and someone will get sick because of it. I personally have a compromised immune system and would hate for others to deal with the same and possible worse effects of mold exposure. We were only offered a refund, which while I do appreciate, is not really sufficient for enduring two nights in mold. Being forced to chose between compensation and a new room is also not acceptable. If multiple complaints were made, I assume most rooms have some level of mold issue and a room change might have not even helped.

Wingate by Wyndham-Joliet is NOT a BBB Accredited Business.

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