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Business Profile

Plastic Surgery

Pinnacle Dermatology LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I seen the np at Pinnacle Dermatology and received a bill after insurance has paid. I set myself up on a payment plan. They knocked it back not once but twice. I have paid 3 payments to this company and still in collections and having to show proof that i have paid since they sent me into collections. Calling the billing office is horrible!

  • Initial Complaint

    Date:07/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pinnacle Dermatology says I owe ****** for services on 6/13/2023 description ***** amount of ****** and ***** in the amount of ***** for the grand total of ******. My husband had an HRA account during that year. So the remaining bill was paid out of this account of ****** was paid by United Healthcare through an HRA account so ********************** cashed the check on 10/25/23. Check number PG******** or just ********. ***************** thinks they posted a payment to the wrong account. I have been harassed by Pinnacle Dermatology every month since October 2023 saying that I need to pay this bill. My insurance company has paid the bill, every single month I have called. I'm beyond blue in the face gathering information for Pinnacle Dermatology and doing there work for them,but yet I have been sent to collections, stating I owe. My ***************** phone number *************. For providers *************.

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for my visit on September 11th, 2023. I logged into my health care provider and a bill was not received as of today for this visit. They had my billing information and to date has not been sent to them, however I received a bill at home which was generated on September 15th. They are very quick to bill the individual but not the ****************** That does not make sense to me. Since I have maxed out my out of pocket for the year, and I took them that, I am NOT paying this bill. I tried to call them on the 26th of September and left a message as they are either short staffed or a horrible company to work for. I'm thinking it may be the later. I did receive a call back yesterday and whomever called quickly hung up. Not my idea of a great company!

Pinnacle Dermatology LLC is NOT a BBB Accredited Business.

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