Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been in contact with the *** about several issues, starting back in Dec of 22 we had an issue with the building to the right of us leaving their garbage outside of the bins causing it to be blown all over, they never responded we let it go because it was the first issue and we didn't want to be a bother. In March of 24 we had new Neighbors moving in and while the house was being worked on we had issues with the workers parking in our parking spot or parking and completely blocking us from entering and exiting, they responded and said they would speak to the owners, we then received a letter in the mail threatening a fee for parking incorrectly. I had to call and argue with them to remove the fee since I was the one who called. On March 14th 25, we again called and emailed them about the building to the right of us having people and deliveries parking in our driveway again blocking us from exiting and enter several times i sent in several pictures, they were driving onto the grass causing so much damage to the landscaping there is only 2 units that use that driveway us, and the neighbors who also have complained. it took the 12 days to respond with there's nothing that can be done to help they also made us aware at a separate time they have ************* in Future emails provided i spoke with ******** who asked me after several times coming and calling and emailing to provide a list of all the issues which i did only for then to say they cant help. i asked for information about what they can do for us and to where all of our money was going since their response is there's no more for that. they never return calls and always ignore emails for weeks. My husband was injured when salt wasn't put down we had to take him to the ** and they basically said they aren't responsible. ive tried to be patient and work with them but ive reached my breaking point. not to mention their reviews.

  Business Response

  Date: 05/12/2025

  We appreciate your commitment to maintaining a safe and orderly community environment, and we understand how frustrating it can be when such parking issues arise. Our office is committed to addressing all concerns in a fair and consistent manner, but certain situations require time to evaluate and address appropriately.
  
  We inspected this situation multiple times and did not observe any parking violations in-person, and the ones that were reported had no specific address associated with them. The vehicles in question all seem to be visitors to the property and the owners unknown. The Amazon delivery truck that was reported was parked on a public street as was shown in the picture that was sent to us, and we have no jurisdiction over the public streets. There is only so much than can be done to enforce the Rule violation when the actual offender is unknown. And towing is not permitted within the community. The same principle applies for debris blowing on the property.

  We have taken steps to repair the turf with the landscaping company. And we do apologize for the letter that was sent to you; there was some confusion about which address was allegedly the offending address in the email that you sent, and you are not a deeded owner of the property, thus it was mistakenly sent to the actual named owner of your home. Please accept our sincere apologies.
  
  We do strive to resolve these matters as quickly as possible, but also encourage residents to maintain open and respectful communication with one another whenever possible, as this often leads to quicker and more amicable resolutions. Furthermore, approval from the Board of Directors is necessary in order to levy any fines. However, your association is currently absent a ***************************** has been desperately seeking volunteer homeowners to serve on its Board of Directors. We have communicated this need and solicited for a Board numerous times. The Board of Directors helps to manage the affairs and operations for the property, enforce its Rules and Regulations, establish its annual operating budget, as well as to prioritize and approve the various maintenance needs for Crest Estates, as well as approve an increase in funding, amongst a host of other activities. There are requests from homeowners for various things, but they exceed what our firm is legally allowed to approve as was articulated to us by the attorneys for your association. They ultimately require approval from a Board of Directors.

  Kind Regards,

  NCM

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My landlord keeps getting letters from Nemanich Consulting that are complaints against me and threatening fines. The complaints are for ***** things such as 1: a fence in my yard (I do not have a fence), 2: children playing outside (all of the neighborhood kids play outside together, this is a family neighborhood), 3: unloading groceries from my car at my own garage door. I have attempted to call this business and they were extremely rude and dismissive, talking over me and placing me on hold before ultimately hanging up and never answering my calls again. I feel like I am being harassed at this point and my peace is being jeopardized due to this business. They have unethical practices and need to be stopped.

  Business Response

  Date: 06/11/2024

  Hello,

   

  Thank you for reaching out to our office.  Kindly provide your address , as we are unable to locate your information in our system.   We do not have names and addresses of renters, only owners, in the communities we manage.  Once we have your full address, we can investigate the situation and accurately respond.

   

  Thank you!

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2023 the 'building' sewage backed up into my condo, (Number 210), coming into the condo thru the tub and toilet, flooding the condo with sewage back up, at ************************* in ******, **. The sewage back up has created unlivable conditions in the condo. Nemanich sent a plumber to the building and Nemanich said they 'fixed' the problem, however, Nemanich refuses to pay for the damages that they caused in the condo. Their negligence in caring for the building sewage caused the damage in my condo, yet they refuse to take responsibility for repairing the damage they caused. They should take responsibility for the damages that they caused.

  Business Response

  Date: 05/13/2023

  Our company is the management company for ************************ ************ ****************** is an owner in the Association and her unit did have a sewer backup due to residents of the building flushing items down the toilet that compromise the plumbing of the building.  Each owner on the first floor (where ********************** unit is location) is supposed to have insurance for sewer back up for these types of situations.   Our company, Nemanich Consulting, does not make the decision as to whether or not to pay for damages. We are the middleman, we take directives from the ******************* of Directors , and follow what is allowable by condo law and the Declaration.  If ****************** believes the Association should pay for the damages she needs to contact the Association's attorney ***************** at *************************** and ****** *************).  He will explain to her the Association's responsibility with respect to damages.  Our company is following what is allowable by the Declaration and law.  Thank you!

• Initial Complaint

  Date:08/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the resident at ************. I have some issues to report that have been lagging/ postpone by the association for a long time now.Six year ago, we reported the sinking of the foundation of our unit. We were told, it was going to be fixed last year, but did not happened. We understand COVID happen, but we are next on the list and we are expecting to happen this year. Our walls are cracking; we have replaced at least four of our windows due to glasses been broken, our emergency exit doors (back, front door, and balcony, have needed to be adjusted on their hinges twice because they cannot be closed or open any more). Our sliding door from our bedroom was replace because it was so out of place it was smashing down to the point, the glass broke and we could not open it any more. Our balcony is far apart from our unit, for at least 4 inches, and keeps splitting apart. It isn't attached to anything other than the siding of the building and needs urgently to be replaced and attached to something else that it before it collapses on its own. It is a matter of safety.Our gathers are so clog that soon rain will enter through our rooms, we thought it was a yearly maintenance from the association, but we need to report it every single year. Our front entrance porch needs to be repair badly; the steps are so loose that one day we are going to fall. We have to put the steps back of it daily so that we can use them. What did happen to the walk troughs??? Do we still have them?Two years ago, the mailbox hut was dismantle. They took out the roof. It has never been replace. The post are so rooted that we are afraid it will collapse any moment. It was also promise to be change totally. We saw others had, but no ours.Thanks for your attention to our needs. We hope to hear from you soon. Our contact numbers are:************ and ************ you can call or text. Email: *******************

  Business Response

  Date: 09/08/2022

  The owner had made our company aware of this issue in 2017.  In 2017 Complete Concrete inspected the exterior foundation and determine there was not an issue. In May of 2020 the owner contacted our office again and reported the foundation had shifted.  Complete Concrete visited the property and determined it did move since 2017 and prepared a quote for the Association.  Since 2020 several other homes have experienced the same issue.  Complete Concrete ranked the homes in terms of condition and provided a quote to the ******************* of Directors. The ******************* of Directors approved the quote and agreed to have a couple of foundations fixed each year.   The repair to the foundation is scheduled for 2023 and Complete Concrete said the home is stable and not a safety issue at this time.  Complete does not think this home needs to be fixed before 2023.  Thank you!

  Customer Answer

  Date: 09/14/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17763318, and find that this resolution is satisfactory to me., althought, there were other issues mentioned into the complaint thatthe company didn't addressed in theirresponse. 
  
  Sincerely,
  
  **********************************************