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Business Profile

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Ultimate Team Products

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a California Jersey Combo pack from this company on March 13, 2024. The price was $99.99. I have a confirmation email of my order. We were to receive the jerseys during the ***** All State tournament which was July 31, 2024 through August 4, 2024. I never received the jerseys I purchased for my son. The owner of UT Products (**** *****) admitted at the opening ceremonies on July 31, 2024, that his supplier had not come through, and that he "accepted full responsibility." The jerseys I purchased were supposed to have my son's name and number printed on the back. **** ***** said that the jerseys would be mailed to our homes after the tournament was over. I have not received anything in the mail to date. The jerseys are no longer needed, as they were purchased specifically for this ***** all State tournament. Steps I've taken to resolve this: - 9/3/24: I sent an email to USSSA at ********************** I let them know that I still had not received the jerseys I purchased, and requested a refund of $99.99. - 9/3/24: USSSA forwarded the email to **** ***** at Ultimate Team Products (UT Products) ************************************ and asked him to assist in resolving the matter. - 9/17/24: I had not received any response from **** ***** at UT Products at this point, so I sent a follow up email. - 9/17/24: **** ***** responded by apologizing and forwarding my email to two members of his staff, stating that they would follow up. - 9/27/24: I had not received a response from UT Products, so I sent another follow up email to UT Products requesting follow up and notifying them that I would be contacting the BBB. To date, I have not received any response from UT Products.

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/2/24 at 7:17pm, I submitted an online order for pick up of a sport photograph package at a tournament for my daughter. They did not have them ready until about 8:30 for pick up which was pretty late so I could not check the products until I got back to the hotel. The pictures came out blurred out and discolored as if the ink had ran out. I have tried contacting the business several times and they have not contacted me to fix the issue.

Ultimate Team Products is NOT a BBB Accredited Business.

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