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Business Profile

Taxidermy

Solo Deer Processing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Solo Deer Processing's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Solo Deer Processing several times recently to follow up on an order my father placed on January 22nd, 2022. Today is December 16th, 2022.

      With previous calls we had been notified that they are too busy to check, call back in 3 days.

      Today after hearing the same response we pushed back asking for why our order isnt complete. Then there was a verbal conflict with mutiple explitaves between multiple employees before a man took the phone and promptly began speaking down to me about several topics, few of which had anything to do with our order.
      He repeatedly raised his voice and talked over me while I attempted to provide detailed about our order that he asked for.
      We began asking for a refund, noting we won't be doing business with them again. The man began backtracking, stating he wants to make it right - noting several hardships he's experienced in recent years (including the state of the nation during the covid pandemic).
      He states there were attempts to reach my father about this order. When asked for dates and times of calls to my father he was unable to produce this information. He then continued on another tirade about bad customers. In spite of this behavior, we were able to clarify Solo had our order sheet that notes we paid $200 as a down-payment towards this order. He began to rehash how he wants to "make this right."
      We are still unclear of if he has our product, when our order will be completed, or what the ultimate resolution will be.
      After talking with my father and discussing this phone conversation with Solo Deer Processing, this appears to be how they generally conduct their business.

      We want our product or our money back. We will not be giving them our business in the future.

      Business Response

      Date: 01/03/2023

      Half of her statement is true. She did call me a lot and I told her I didn't have time to look for her order from one year ago. She called about the deer meat. The deer meat issue is done. Why did she wait to call me about this order. We called and left a message on her dads phone and told him that the deer meat was done and we received no response until we got the letter from the BBB.  Her deer meat is ready and she may pick it up now.  She can call or leave a voicemail with us. She was hostile with me on the phone and I do not respond to hostility.

    Solo Deer Processing is NOT a BBB Accredited Business.

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