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Business Profile

Heating and Air Conditioning

Wise Way HVAC, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30th 2022 I paid in check $6850 to wise way hvac llc to install a new furnace and central air conditioning unit at my dyer ******* residence. August 13th both were installed, on that day the air conditioner worked but didn't cool enough to reach its thermostat set temperature of seventy degrees. Leaving for work i set the thermostat to seventy six and on my return the temperature was eighty four degrees. I called wise way who again got it cooling but the temperature only reached eighty one degrees. Wise way said they called the manufacturer in hopes of exchanging the unit then all communications from wise way stopped. I told them if they would not fix or replace the unit or units I would have no other choice but court action. For two days I still got no calls or text messages from wise way and then left them a negative ****** feedback of which wise way replied on line but still have not reached out to me or responded to my attempts of communication. Currently I am seeking estimates for repairs to my home heating and cooling system then believe if I still haven't heard back from wise way I will have to retain a lawyer and seek legal action.

Wise Way HVAC, LLC is NOT a BBB Accredited Business.

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