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Business Profile

Holding Company

The Optimum Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Holding Company.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Optimum in July to cancel my service due to a rise in price/fees. I was offered a new monthly service fee, I agreed to stay with the company. The next month when my monthly bill came, the new amount promised was not reflected. I called and was told a supervisor would call me, after numerous times calling, at times being on the phone for over an hour, more offer were made with no follow through.

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been dealing with my driveway being blocked and their vehicles loud music since 2019. I have repeatedly spoking to the drivers Supervisor who is also my neighbor. I have asked her to tell her drivers to not block my driveway and lower the volume and bass in their vehicles. Its 5am in the morning and you know when they are out there. The drivers have not only blocked my driveway but they get out of their car and stand in my driveway as the laugh and talk to their supervisor. I was on my way out with my son. When he informed me that we are blocked in. I looked out the window and I see a man standing in my driveway. So we go to the garage and get in the car .. open the garage door. He stands there looking at us. And I look to my right and in her driveway stands the supervisor and another driver laughing and talking. I cant drive out because that man still hasnt moved. Only when the supervisor motioned for him to move was when he walked to his car to move it. When I returned home I knocked on her door(the supervisor) and asked her why are you doing this. What have I done to you. She said as she always say, it wont happen again. I drive my son to school in the mornings. The supervisors daughter has a driver that drives her as well. So, the driver that takes her daughter to the same school my son goes to makes it back to the house before me. The driver that lives with the supervisor has blocked my driveway and has left the vehicle. I have been laughed at and taunted by the drivers. I was told by the police to just drive past my house when I see them blocking my driveway or Ill ask for an officer to come out. 45 min later the police will show up. Ive been asked by one of the female drivers if I needed a pin to write down her license plate number as her and her daughter blocked my driveway. September 2, 2023 a driver blocks my mailbox. Oct 2 -3, 2023 @ 9:30pm & 10:00am more blocking of my driveway as they leave the vehicle.

The Optimum Holdings, LLC is NOT a BBB Accredited Business.

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