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Business Profile

Plumber

Plumbing Sewer and Sump Pumps, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a pipe break in my foundation on November 27, 2022 and my basement flooded. I started calling 24 hour emergency plumbing services and this company was the first one to call back and able to come out asap. They came out the same night and fixed my sump pump and pumped out the water. They came back a couple days later and put a camera in my plumbing, this is where they found a broken pipe. I called my insurance during this whole process and they sent and adjuster out. A large portion of the job was already completed by the time the adjuster came out so now my insurance company is asking the plumbing contractor for a complete break down of the prices and work that was done. He has not done this and I am not able to get an insurance claim for this because of this delay. I have paid this company over $16,000 already and he is saying I owe him $27,000 but he has never given me a bill or breakdown either. This has been going on for almost a year and has put me in a real financial burden. I have asked him multiple times and my insurance company has asked him multiple times for more information and he just dances around the subject and I dont know what to do and he keeps threatening to put a lien on my house. Is there anything you can help me with on this matter?

Plumbing Sewer and Sump Pumps, Inc. is NOT a BBB Accredited Business.

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