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Business Profile

Exercise and Wellness

Stretch Zone - Kildeer

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/23/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went in for a free stretch as avertised in Februrary 2024. Purchased 2 additional stretches to try it out. Signed a waiver electronically. Was recommended a package based on my first stretch. I declined and said I would like to purchase two stretches to give it a try. Turns out, without my knowledge, I was signed up for a monthly membership through an electronic "signature" that I thought was just a release form to be stretched. Total bait and switch!After I realized that I was being charged. I called on Saturday 9/14/24. It then took 3 days just to get a copy of the contract I supposedly signed. I called multiple times for the contract and a cancellation receipt. Here's how it went:Saturday: Spoke to ******, who said he sent the contract... never received it.Monday morning: ****** apologizes, says h*** send it at 10:30... still never received it.Monday evening: I go into the location, and only then do they finally send the contract.I asked both on Saturday and Monday for the owner/manager to call me. Its now Friday5 days laterand still no call back from Nuset/Naset (not sure of the name).It's difficult to resolve an issue with the company when no one will call you back. So I am reaching out for help. I noticed on yelp there are a few reviews from people that have had a similar experience.

Stretch Zone - Kildeer is NOT a BBB Accredited Business.

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