We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Trainer

The Smart Fit Method Kildeer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Trainer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined as a member of Smart Fit Method in May of 2024. In June, I reached a verbal agreement with the franchisee, ****** ****. The terms were that he could use my Live O2 adaptive contrast apparatus (concentrator and reservoir bag) with any of his clients using the Vasper fitness machine in exchange for me receiving a free membership. I dropped it off at the *** studio in Kildeer, ** in June and ****** set it up next to one of his two **************** From that time on, I used the O2 machine with the Vasper whenever I worked out at the studio 3-4 times a week. On 3/31/25, ****** sent an email message out to all members announcing that the studio was closed effective immediately. I then texted ****** on 4/3/24 asking when I could pick my O2 apparatus up from the studio and how he wanted to reconcile the two $300 *** free month gift certificates that I had purchased in December from *** and then gave to two friends as a Xmas gift. The certificates did not have an expiration date on them and none was communicated verbally at the time of purchase. ******** response to my request was that he couldn't do anything for me on either request because there was no money in the business account and that his understanding of our agreement was that once I let him use my ** apparatus that it effectively became a business asset for his *** franchise. We subsequently exchanged text messages over the following week concluding in me asking him for the name/contact info of the business attorney handling his *** franchise financial resolution so my attorney could contact his attorney in an effort to resolve this through appropriate legal channel. ****** responded by not providing his attorney's information and informing me that he has blocked my phone number on his phone because he feels I have been threatening him. The value of my apparatus new is $5,150. I have over $5,000 invested in the apparatus since I bought a new concentrator two years ago.

The Smart Fit Method Kildeer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.