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Business Profile

New Auto Parts

Billet Specialties Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • stephen k

    Date: 08/30/2024

    I purchased their 18 x 5 redline drag pack front polished rim. The website indicates the back of rim is a raw machine finished. The product arrived with the back of the rim covered in blotches and stains, looked like they never bothered to clean rim after front was polished. When I contacted them, their response was this is normal , and called the blotches and stains, grain. they refused to resolve the issue indicating this is normal and If I wanted it rectified I would have to pay for return shipping plus an additional $100 polishing fee for each wheel, plus cost of shipping wheels back to me. This is ridiculous , not quality workmanship as their website indicates, no customer service. If this is the quality of product they send to customers, has me also worried about how wheels will hold up. Certainly not making me a customer in the future, will look elsewhere.

  • Patrick L

    Date: 11/27/2023

    I purchased $350 worth of speciality bolts from Billet Specialities. Porch pirates stole the packaged when it was delivered while out of town for the holiday. Called to see if they would do anything to help. NOT A THING!!!!!!!I did not accuse them of doing anything wrong, I simply aslk for some consideration on there part to help me replace the stolen parts. I offer to pay half thinking maybe they would help me out. The company position is plain and simple. THEY DO NOT CARE THAT $350 WORTH OF BOLTS WERE STOLEN FROM MY PORCH. I was hoping for some consideration from them to help me out, instead I will never recommend this company for anything.Customer service is not part of this companies culture. I do agree that they did not do anything to cause the package to be stolen, but in the same breath of air, I did not put up an sign and tell someone to steal the package either. It seems like a solution could have been reached, but instead their position is to bad.

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