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Business Profile

Driving School

A Responsible Driver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving School.

This business has 1 alert

Complaints

This profile includes complaints for A Responsible Driver's headquarters and its corporate-owned locations. To view all corporate locations, see

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A Responsible Driver has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 17th 2024 I enroll** my teenage child for their driver's ** ******** I paid a total of $575 . In exchange, the business was committ** to provide my teenage child a full driver's ** program- class work and behind the wheel includ** to receive his driver's license. The classwork portion was straightforward, but the owner ****** Kearney requir** us to use his online calendar to sch**ule classes. All dates were block** off to me. I contact** him numerous times and he decid** to ignore me.After months of him ignore me I decid** to reach out to the Illinois Secretary of State. After contacting the teen driving program director, she was able to give me a letter to finish the course at another school, which I paid more. Owner ***** Kearney never tri** to resolve this and he advertises heavily online

    • Initial Complaint

      Date:04/21/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please do not provide the business with my information as I'm reaching out on behalf of my adult daughter. On or about January 9th, 2024, my daughter, *******************, signed up for driving ******s with the company. She received an email saying she had to submit her ID, permit, and a contract which she signed. She sent back the forms and waited a few days and received no response, so she started calling the number on the website. Again, there was no response after a few days, so she called again and left a message. She received a call back from *****, the owner, and he told her that she had not submitted the form or anything which she had done. She figured it got lost in the emails, so she resubmitted it around January 28, 2024. He processed it immediately and she received instructions for a log in. The instructions that were sent were not working for her and it just seemed difficult overall to sign up for a ******* so she decided to find another place. This was after paying $700 for a ****** package for the "Adult Driving for 9 hours". She called about twice to ask for a refund as there was no refund option on the website and she never received a call back. My assistant called two days ago to inquire again about a refund to which the owner was combative and said he would not refund anything despite no services being rendered stating that the contract states a 60-day refund policy and we were outside of that. He would not even offer a partial refund and said it wasn't his problem if we didn't like his policy and it was not his job to '**** down' his customers. He was very unprofessional. He said the policy is stated on the contract she signed but it is not listed anywhere on there and I'm attaching it to this complaint.

    • Initial Complaint

      Date:06/04/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called the company 4 times over the past few months. No response, left messages. ************** email isnt valid and the email was returned undeliverable. Not even sure if the company is in business anymore. I want a full refund because all trust is lost and the company cannot and/or will not return my messages. *** attached my latest attempts to contact to no avail. A pic of the last 30 second message I left on their voicemail. A picture of the last retuned email.

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An email communication occurred with ***** Kearney at Responsible Driver driving school on Sunday 6/5/22 where he directed me to pay $250 and then the next day he would update my registration to reflect the course I was actually trying to register for as their website was not responding to my registration request. By the time ***** returned my emails and phone calls, it was 6/8/22 and I had already found another driving school that could process my full payment and was "in person" driving program. Although their program says in person, it is virtual and not as described on their website. I indicated I was no longer interested in their program. ***** has ignored my requests to speak with a manager to have my $250 refunded since we never actually signed up for a class. ***** has refused to cooperate with my bank, Citibank, by giving them a 1)date of cancelled registration and 2)date of refund. My bank has indicated to me that I may need to seek legal action because of the company's lack of cooperation. I am hoping that you could help with resolving this matter as soon as possible.

    A Responsible Driver is NOT a BBB Accredited Business.

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