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Business Profile

Vending Machines

HOI Vending

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/16/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the treasurer for ****** ******** ****** *******. We have a soda vending machine outside our library. It was originally leased the through *** ************ but that lease was sold to HOI Vending earlier this year 2022. Since that turnover, we have not received our 10 % commission. The librarian has tried to talk to the company and the people that service our machine to no avail. After the October board meeting, I took over in trying to get this issure resolved. I have called the Bellevue number and talked to ****** plus **** in accounting. First I was told our account was set up as not any commission. As you will see in attached document, they should have received that information from ***. I talked to **** Nov. 7, 2022 at 10:14 am. She was doing commissions that day plus the 8th and assured me that we would get paid. I checked at the library and librarian today on the 16th - nothing. **** sent me a spreadsheet on the 7th. I questioned the amounts plus they were taking the full amount of sales tax from our portion which I thought was odd. Why should be pay for 7.75% sales tax out of our 10% commission? It shoud be proportionate to our respective shares. Please help us out. We are a small village and this is the only soda vending machine in the town. It is a community service plus helps give the library an amount of funding so we can fund some programs. Thank you for your time and consideration. Sincerely, **** ****

    Business Response

    Date: 12/08/2022

    see attached 

HOI Vending is NOT a BBB Accredited Business.

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