Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into our home in June 2023 and continued with Mariani Landscape, who originally designed and maintained the yard. A crew member asked if we wanted to continue, and we confirmedso maintenance and flower bed weed control continued through the rest of the ******* early 2024, we hadnt heard from them, so I called the main office. A staff member said our contact info was likely never updated and the renewal probably went to the previous owners. She said shed find the right contact. After two weeks of silence, I left a voicemail and a different staff member eventually called. She confirmed the oversight and promised their local **** **** would reach out soon. After two more weeks without a response, I wrote to their *********** Specialist, ***** *********. *** contacted me the same day.He came for a site visit and we discussed service continuation, mulch, sprinkler startup, and new plantings. He said he would send estimates. He later responded only about the planting. When I asked for pricing, he didnt reply. His tone also seemed disinterested in the plants we liked, so we bought and planted them ourselves. He eventually sent a quote for just that one item. We apologized and asked again to continue service and get full pricingno reply.Its now been over a month. I emailed ***** again for help and received no response.We were ready to continue and even expand services, but it feels like our account may be considered too small. Instead of clearly stating this, theyve repeatedly chosen not to respond at all. For a company with such a strong reputation, the lack of professionalism and transparency has been extremely disappointing.

  

  Business Response

  Date: 07/16/2025

  Good Morning
  
  Thank you for taking the time to share your experienceand for your patience. I want to begin by offering my sincere apologies for the frustration, lack of communication, and overall poor experience youve had with us. You are absolutely right to expect better from Mariani, and Im truly sorry we fell short.
  Its clear we missed several opportunities to follow through and provide the service and clarity you deserved. From the initial mix-up with your contact information to the continued delays and lack of follow-up, this situation should have been handled much more professionallyand proactively.
  Please know this is not how we operate, nor how we want any client to feel, regardless of the scope or size of work. Your home, time, and trust matter to us.
  
  At this point, wed still like the opportunity to make things right. Ive personally escalated this to our leadership team and have asked a senior team member to reach out to you within the next 24 hours to help clarify your service needs, address any open proposals, and ensure you get timely, complete communication going forward.
  
  We value the opportunity to earn back your trust and hope were able to move forward in a way that reflects the standards you should expect from Mariani.
  
  Thank you again for bringing this to our attention.
  
  **** ******

• Initial Complaint

  Date:11/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -I used ********************* for landscaping services beginning 2011 -Fiori merged with Mariani Landscaping -I continued using Mariani through Aug 31, 2023 -My billing was based on a weekly landscaping service for my yard, fall and spring cleanup, (NOT time and materials)-After prices increased significantly under Mariani, I changed landscaping services & instructed Mariani to send me a final bill through 8/31/23 -I paid Mariani $921.17 on October 19 which they invoiced for my weekly service through 8/31 -Mariani tacked another fee on my final invoice for $2,327.89. ************************* at Mariani claimed my weekly service team went over their time on my lot. MY CONTRACT WAS NOT FOR TIME AND MATERIALS. My contract was for a weekly service.-Mariani is unable to itemize the exact weeks, (meaningless because my contract was not time and materials) - rather they just keep saying I owe them $2,327.89 This feels shady, deceptive and like Mariani is trying to scam me for more money because they are upset I changed landscaping companies.

  

  Business Response

  Date: 11/08/2023

  Thank you for making us aware of this complaint.  We are are sorry that Mrs. ******* has decided to terminate our monthly service contract early and chosen a new provider for her landscape maintenance services.  A member of our Client leadership is reaching out to her to discuss how we reconcile work performed to installment payments received when a contract is terminated early.  We hope to seek a resolution that all can be satisfied with and leave open the possibility of working on Mrs. ********* property again in the future.  

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************