We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Paving Contractors

Countryside Paving & Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Contractors.

Complaints

This profile includes complaints for Countryside Paving & Masonry's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Countryside Paving & Masonry has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Countryside Paving & Masonry

      900 N Shore Dr Lake Bluff, IL 60044-2243

    • Countryside Paving & Masonry

      159 N Sangamon St Ste 200-300 Chicago, IL 60607-2201

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract fix my front steps was signed by both parties (*****) and myself 07/02/2024. First price $3350 included fixing of the front steps to include cracks repaired, railings replaced & installed and power washing drive & concrete replaced in front of garage doors. Once the contractors began to break up the concrete they advised steps were hollow & price would now by $8800 to fix & required deposit cash $6610. $6610 cash provided to contractor on 07/03/2024. 4th of July not working. The morning of 07/05/2024 I texted ***** ************ contact and he advised that they would be there later in the day between 12-12:45. At 12:30 07/05/2024 ***** texted to advise "Sorry man we won't be coming today as its getting a bit too late we are starting first thing in the morning.," At app 9:30 am on 07/06/2024 workmen showed up at my home to do work. Began to finish breaking apart steps & framing steps with plywood to pour concrete. Close to the end of the day on 07/06/2024 **** with Countryside advised that they did not realize rebar was needed in the stairs and it would be a total extra cost of $4500. Since they made the mistake they were going to not charge me $4500 but only for the rebar which was $3300 and that they needed cash now. I provided them with $3300 in cash (they told me they needed the cash immediately to by the rebar as the concrete had been poured and they need to put the rebar in before it dries). The contractors left that day and told me they would be back to take down the plywood, smooth all the edges and complete the job. Rep of contractor came 07/08/24 who did not speak English and would not give me info. He took down plywood, damaged steps and left a mess. Concrete had spilled all over, uneven edges, etc. Old rails placed in and we were told they had to order new rails and we would get them in two week and they would put them in. Now they have refused to respond to all calls, texts or emails and have blocked me on all platforms.

    Countryside Paving & Masonry is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.