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Business Profile

Box Making Equipment

Packaging Corporation of America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Box Making Equipment.

Complaints

This profile includes complaints for Packaging Corporation of America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Packaging Corporation of America has 21 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************** DBA Packaging Corporation of America never delivered our order and never refunded our payment after attempting to contact them for 10 days straight.

    • Initial Complaint

      Date:02/28/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      quantity not as stated on package

    • Initial Complaint

      Date:11/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approximately two weeks ago I purchased a 90 count box of Hefty Ultra Strong 33 gallon Trash Can Liners from **** club located in ********** **. The bags have drawstrings, that, when trying to tie the bags shut, pulls out. I contacted the Hefty contact line at **************. I sat on hold for more than 20 minutes on several occasions, despite the electronic message stating it would only be three to nine minutes. No one answered. I then tried their promised "call back" system, and never received a call-back. On or before October 23, then emailed them and received a reply from ********************************************* On October 23, the aforementioned reply stated within two business days that one of their consumer response agents will reach out to me. That also, did NOT happen. This is one of the worst customer service systems I've ever dealt with. I previously sent photos of the issue. Thank you for your time and consideration on this matter.

    • Initial Complaint

      Date:03/03/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a box of hefty 2 ml extra thick contractor 55 gallon heavy duty clean up bags with you #***** ***** upc for a job site I was cleaning up when I began filling the bags the first few were ok but then the next couple were cut open on both ends and it was dark so I didnt realize that both ends were open. When I began to pick up the bags after I filled them to load ****** car the third and fourth bag werent closed at the bottom end so when I picked them up everything fell on the ground causing me to trip and fall ** I wasnt expecting it and fell onto the pile of debris cutting myself in the contents of the materials I cleaned up and casing injury

    • Initial Complaint

      Date:11/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was terminated because of having 8 absences when the policy is 10. I received a point for leaving at 6:58 when my shift ends at 7:00, I received a point for having to leave for an emergency mammogram, I also provided a doctors note for when I was admitted to the hospital and I was told it would not cover the day that I was hospitalized. I do not feel I was treated fairly in none of this situations which lead to my termination.

    Packaging Corporation of America is NOT a BBB Accredited Business.

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