Complaints

This profile includes complaints for Consumers Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Consumers Credit Union

  300 N Field Dr Lake Forest, IL 60045-2513

  
• 

  Consumers Credit Union

  2750 Washington St Waukegan, IL 60085-4959

  
• 

  Consumers Credit Union

  1210 S Lake St Mundelein, IL 60060-3706

  
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  Consumers Credit Union

  1310 N Meacham Rd Schaumburg, IL 60173-4806

  
• 

  Consumers Credit Union

  2626 N Il Route 83 Round Lake Beach, IL 60073-4983

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the end of June 2025, I applied to Gravity/ lending via online to see what my auto refinancing options were. When i signed up it asked me for my last 4 digits of my social and it said this was for a SOFT pull and that my credit would not be affected unless I chose to proceed with an offer. The next day I received an approval letter application # ****** with no details on any offer and then received notice of a HARD pull that effected my credit negatively. I immediately emailed and called Mr. *** ***** (The broker for Gravity who send the approval letter) and he said there was nothing he could do and insisted I approved a hard pull. He said they send out the application to many banks to see which one offered the best rates. He even suggested there might be additional hard pulls depending on which bank they shopped with. I immediately asked him to cancel my application (not wanting more hard pulls). I told him most people would not agree to a hard pull without knowing the offering details. I told him if they did not remove the hard pull, I would contact BBB and FEC. That is what I am doing. Lastly, I called Consumers and asked them about it. They said they don't lend to out of state customers unless they have local family or a prior existing account. I live in ** and Consumers is in ********. This whole thing makes no sense. Why would Gravity/Consumers do an (unauthorized) hard pull though an institution that wouldn't lend to me in the first place.When I looked up Gravity lending on BBB it showed over 35 similar complaints. I think they are operating in a predatory nature. They pull you in with a hard pull, then when you complain they use that communication tell you all the wonderful things they will do for you, completely ignoring the issue at hand. My request that Gravity/Consumers remove the Hard request from my credit report immediately. 

  

  Business Response

  Date: 07/14/2025

  Hello -

  Attached is CCU's response to BBB Complaint No. 23565790.

  Thank you

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am forced to file this complaint with the Better Business Bureau because two appeals via email have not been honored. I have documented the entire story on files that are attached. The problem began with an unauthorized charge of $27.96 by an unknown company, proxlok on a date on which I made no purchases of any sort. I reviewed the transactions in my account, and I found four more unauthorized transactions, all with merchants with whom I have never interacted in any way, shape or form, with one of them being a merchant who previously made an unauthorized transaction. Consumers Credit Union periodically sends me emails with lists of transactions that I am asked to verify. I was truly shocked that these transactions took place and I was not notified. Obviously, I have to do more monitoring of my own, but I should be refunded the charge of $27.96 because it was still pending when I discovered it in my account list. I had not purchased any thing in any way, shape, or form on that date.

  

  Business Response

  Date: 06/25/2025

  Hello, 

  
  Attached is CCU's response to complaint ID ********.

   

  Thank you!

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, it would help to make the instructions available to customers in some easy-to-access location on the website.

  Ultimately, one ***** *******, who has dealt with me before, emailed me and instructed me to call ************ to resolve the problem. The employee who spoke with me handled the problem professionally and the problem is now resolved at least temporarily. However, I must state that on June 17, ***************************************************** my account paying to some unknown entity by the name of proxlok, I immediately made a screenshot of the transaction that was marked as Pending and sent it in to three email addresses that I understand do make contact with *** successfully. Days went by and I saw nothing changing for the better. I prepared a six-page document with all the information posted and easy to follow that I can submit to show that I did more than an adequate job of making the situation very well explained both verbally and visually. Only when I called in did I see any positive action made, and it was indeed positive.

  I have to mention something that I mentioned in my communications with CCU that I think deserves some attention. *** has a practice of sending to me emails containing various transactions made in my account with a request that I verify or deny each transaction. If I verify them all, that confirms that no problem exists. If I deny even one of them, then my debit card is automatically cancelled and a replacement is processed to me; to date, the process would be that within 48 hours, I would see a digital debit card posted on the *** website that I can use until the physical card arrives via ***** It surprised me that so many unauthorized transactions accumulated without notifying me in that manner. One of the transactions was made with an entity in a remote suburb for fast food that had created an identical unauthorized transaction with CCU before; I had reported it, so the process that I described about canceling a card, issuing a replacement, and refunding me the charge took place with no problem; the fact that the same merchant repeated the same offense made me wonder why that did not set off alarm bells because it was an entity with a problematic history. There were two more transactions for fast food from a distant suburb with an institution that I have never dealt with and did not even know that it existed. The final one was with some unknown institution named dretez with an uncategorized transaction.

  As I said, I created very clear documentation that displays all this information very clearly and sent it via email on June 17 and June 18 in a timely manner. Only when I called on June 24 was the situation resolved, and the employee who dealt with me was very, very professional. I have reason to give evaluations because I have worked as a bank employee for eight years and have written instruction manuals for new employees in a language other than English; my manuals were accepted for teaching new employees banking procedures that were more complicated than simple work as a teller.

  In the end, everything was resolved successfully. I want *** to know that I have always had faith in them because I have learned over the years that they are a quality institution. However, it does help to make instructions to customers available in case the customer has a problem like the one that I had. I thank ***** ******* for giving me the key to solving the problem -- and yes, the problem was definitely solved!

  I do believe in giving credit when credit is due, and everything was resolved. The only reason that I filed with BBB is because I was unsure if my emails to CCU were received. Much to my sorrow, hiding from customers is a common practice in the entire Western world, and while *** did not hide from me, when I used the only methods of communication that I knew could give me access and saw that my appeal went unresolved, I tend to use BBB to be the communication agency that can ensure communications that I may not be able to do because of lack of known solutions for communication. Because I was brought to a situation in which I had only one dollar left in my account when I, a *********** disabled senior who has suffered from a medical problem since July 2024 that requires me to purchase many *** products just so I can continue to breathe, was feeling that my illness might become far more severe because I had no way to obtain the needed products. When a situation can be life or death or even close to it, using extreme methods becomes the only solution that can bring needed help. That was my situation exactly; I am not one to cry wolf ever, and there are people who can testify on my behalf about that.

  If this sounds very lengthy, that is because I am a published writer in three languages with a very wide spectrum of experiences that include legal and financial documentation. If my words are read, they explain everything very clearly. Should there be questions, I always make my contact details available, and I am only too willing to communicate to resolve any problem that might arise.

  Respectfully submitted,
  
  ******* ****
  ************** cellphone
  ************** fax

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,I am writing to express my deep concern regarding several unauthorized account with CONS COOP Account number: ************ Account balance: $5,713.00, which I have been unable to resolve directly with them. I have discovered that accounts have been opened in my name without my knowledge, consent, or authorization. This fraudulent activity is not only a violation of my privacy, but it has also caused significant distress. I expect immediate action to rectify this issue. I am requesting that the Better Business Bureau assist in removing this account from my ********************** reports.I have attached copies of relevant documents, including my driver's license proof of address, copy of my social security card a cover letter and the my credit report, to support my case.I kindly ask for your assistance in facilitating a resolution to this matter. Please let me know if you require any further details or documentation.Thank you for your attention to this complaint. I look forward to your response and to a prompt resolution.

  

  Business Response

  Date: 06/25/2025

  Hello, 

  Attached is CCU's response to complaint ID ********.

   

  Thank you,

   

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2025 I decided to refinance my Car loan with Auto Approve. My original loan was with *********** and the payment was a bit high. Auto approve was giving me a much better monthly payment. I submitted the application, ****** ****** contacted me I was approved. I sent him all information requested, DL, INS, STATEMENTS etc. The loan was approved by CONSUMERS CREDIT UNION. ( At this time I didn't know AUTO APPOVE was a third party). When I received the papers to sign my personal information was inaccurate, with name and address from over 12 years ago. I refused to sign, ****** than sent me an affidavit to correct information. I signed it. He submitted all correct information, but CONSUMERS CREDIT UNION didn't even bother on looking at the information ****** sent. Once ****** told me the affidavit should solve the issue, I went to sign up at the website to set up my auto payment, THE INFORMATION WAS STILL INACCURATE ( A bank account is generally considered abandoned after three to five years of inactivity. After this period, the bank may close the account and turn the remaining balance over to the state's unclaimed property program). They continued to leave erroneous information on my new auto loan, I called and ****** *******, asked for divorce papers to submit. They had me in their system on an account I never opened. 1. Lack of du- diligence on their part, when papers are submitted and they dismiss correct and up to date information. After 5 years of no activity an account should be dissolved. 2. Additional grief and stress from 12 years ago 3. Now I have business from IL calling my number asking for ***** ******* when I have not had a single phone call in over 10 years with this name. There was no attention to detail regarding the information submitted to AUTO APPROVE with all current and correct information and now its going to take months to fix this issue.

  

  Business Response

  Date: 06/17/2025

  Hello, 

  Attached is CCU's response to Complaint ID ********.

  Thank you.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I refinanced my **** Focus through Consumers Credit Union. I have submitted almost every payment on time and now I was told I still owe $1,300 to this business. That is highly inaccurate. Not only is it negatively affecting my credit report its holding me back from being approved for a loan to help rebuild my home that was damaged in the hurricanes. I demand my credit report be adjusted and I need the title issued back to me immediately. I will escalate and bring this matter to a court if you so choose as I can prove every cent of my loan is paid off.

  

  Business Response

  Date: 05/08/2025

  Hello,

  Attached is CCU's response to complaint ID # ********.

   

  Customer Answer

  Date: 05/08/2025

   
  Complaint: 23269796
  
  I am rejecting this response because:

  The information provided in return is not accurate and will now take further steps to proceed with this issue in court. Someone either failed to report my payments or they pocketed the money. Having filed for covid extension means absolutely nothing. The full amount has been paid. I'll see you in court!
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. COMPANY NAME: CONS COOP CU ACCT #: ***. **************** $855.00/$855.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 04/29/2025

  Hello, 

  Attached is CCU's response to Complaint No. 23201723

  Thak you 

   

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter.CONS COOP CU ACCOUNT no.: ************ DATE OPEN: 09/01/2019 BALANCE: $5,713.00

  

  Business Response

  Date: 04/09/2025

  Hello, 

  Attached is CCU's response to complaint ID: ********.

  Thank you.

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted by *** multiple times regarding my auto loan. I spoke with someone back in January letting them know when I would be making a payment. Since then, I have been contacted and spoken with multiple representatives in violation of:Section 1006.14(b)(2)(i) provides that a debt collector is presumed to comply with 1006.14(b)(1) and FDCPA section 806(5) (15 U.S.C. 1692d(5)) if the debt collector places a telephone call to a particular person in connection with the collection of a particular debt neither: more than seven times within seven consecutive days ( 1006.14(b)(2)(i)(A)); nor within a period of seven consecutive days after having had a telephone conversation with the person in connection with the collection of such debt ( 1006.14(b)(2)(i)(B)).I have been contacted and spoken to representatives:1/30/25 2/07/25 2/12/25 -violation 2/19/25 -violation 2/20/25 -violation 2/25/25 -violation Unless some type of resolution for this is given, I will be forced to seek penalties for the violations of the ****** If this is happening to me, I wonder how many other people are receiving this harassment. I would like to be contacted for a resolution in this matter as soon as possible.

  

  Business Response

  Date: 03/17/2025

  Hello, 

  Attached is CCU's response to Complaint ID ********.

  Thank you. 

• Initial Complaint

  Date:02/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Consumers Credit Union. I do not have a contract with *********. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 03/10/2025

  Hello, 

  Attached is CCU's response to complaint ID ********.

  Thank you,

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am formally requesting the immediate removal of the Consumer Coop Credit Union auto loan (account ending in 3519) from my Equifax credit report due to the ************ breach and its direct impact on the security and accuracy of my financial records. My personal data was compromised due to Equifaxs failure to protect consumer information, which raises serious concerns about the legitimacy and verification of this reported account.Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681, Equifax is legally required to maintain maximum possible accuracy in consumer reports ( 1681e(b)). Given the breach, any financial records tied to my personal information cannot be fully verified and should be removed. Additionally, under 1681c-2, I have the right to dispute and request the removal of any inaccurate, fraudulent, or unverifiable information resulting from data breaches or identity theft. Due to the Equifax security failure, this account falls under that category.Furthermore, the ************************ Act (FTCA) 15 U.S.C. 45 prohibits unfair and deceptive business practices, and ******** negligence has subjected me to unwarranted financial risks. The *****-*****-****** Act (GLBA) 15 U.S.C. ********* also mandates strict consumer data protection, which Equifax failed to uphold, further compromising the accuracy of my credit report.I am demanding that Equifax Immediately remove the Consumer Coop Credit Union car loan from my credit report.Provide written confirmation within 30 days in compliance with the *****Ensure that any future fraudulent or compromised accounts related to the breach are removed without requiring repeated disputes.Failure to comply may result in further action, including escalation to the ************************************, ************************, and my State ************************* as well as potential legal action under the ****, which allows for statutory damages up to $1,000 per violation plus legal fees.

  

  Business Response

  Date: 03/03/2025

  Hello, 

  Attached is CCU's response to complaint ID ********.

  Thank you.