Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 9, 2024, I had Seasons come out to my house for a Fall Furnace tune-up. The Technician used scare tactics to get me to spend around $8000 on replacing my unit. I got three other opinions from different companies and was told that there was NOTHING wrong with my furnace and I was being scammed by Seasons. The technician really laid it on thick with ** leak, Brother heat exchanger and a broken vent motor. NONE of these things were seen by the other companies. I would like a refund, apology from ***** the owner and repayment for the ** detectors I purchased. I have been using Seasons for MANY years for both Spring and Fall tune-**** NEVER AGAIN, they cannot be trusted, they are just after money and scaring the customer. 

  Business Response

  Date: 10/31/2024

  Hi, my name is **** *********, I am the president of Seasons Heating & Air-Conditioning, **** I was able to talk to ***** as well as to ******** ****** the technician who was out at your home on 10/09/24. At this time, the technician is suspended until my investigation is complete. According to ********, you had major flame rollout on the furnace and low level of carbon monoxide. Our detectors are very sensitive and pick up low levels of Carbon monoxide. The goal is to have zero carbon monoxide coming out of a furnace. Though the detectors you bought at the store are not going off. They usually go off closer to 40 ppm which means get out of the house right away!! Before I fire anybody, Id like to do my investigation so I am not in the wrong. I started this company back in 1999 and I have never taken advantage of a customer, we are not out just for money, if he made an honest mistake thats one thing but he would not have any reason to try to sell you a furnace because he does not get any commission. He only gets paid an hourly wage. I will be in touch in the next few days with more information,

  Sincerely,

  **** *********,
  owner and operator

  Seasons Heating & Air Conditioning, **** 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22430117
  
  I am rejecting this response because:

  I had 3 other companies come out and none reported any rollout and a zero level of *** Yes, the unit is old, but all companies said it was working as it should. There is definitely some sort of incentive for the technician to sell new equipment otherwise the company would not have resorted to such scare tactics and even a follow up call lowering the price all the sudden.  I wouldnlike my yearly fee for tune *** returned and a refund for the 3 CO detectors I purchased to make sure my home stayed safe beyond the 1 CO detector that the technician said was not a good one.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/07/2024

  Good afternoon I would like to get a copy of the three invoices for the three companies you had out. I just need proof of  this please. Also, Id like the receipts for your ** detectors

  Customer Answer

  Date: 11/08/2024

   
  Complaint: 22430117
  
  I am rejecting this response because:
  

  I do not have invoices from the other companies, as they came out to give a free quote on a new unit and all said a new unit was not needed. I payed you $119  for a year of tune **** which I want back and attached is the ********** receipt for the CO detectors.

  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/11/2024

  I definitely would like to put closer to this, but I need to know more information as you know Ive suspended a technician/employee because of allegations. Who are the three companies that you had out to your home.  I would like to at least confirm with them or I need to get a supervisor out there to double check your equipment 

  Customer Answer

  Date: 11/12/2024

   
  Complaint: 22430117
  
  I am rejecting this response because:

  A supervisor coming out would be great. I would like another opinion and we can fo from there.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/13/2024

  OK, I will have my service coordinator and ******** contact you tomorrow to schedule a time for **** ******* to come out and take a look at the furnace and double check everything

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last couple years, weve had seasons do all of our needs service work and maintenance and thought we were getting taken care of. On May 5, 2023 our air conditioning unit decided to stop cooling we call them andTony came out. He told us are Freon level was low and we paid $244 to add a pound of Freon in. At that time he never checked the inside unit only the outside. Then on June 23 we woke up and our unit was frozen over when I called the company. She immediately told me that I would have to replace the unit but would send someone out to take a look when **** got out here He agreed with her and said there must be a large leak somewhere and that it would be $5900 and that they would finally when we paid to have our unit replaced our unit is only 5 years old. I paid seasons another $100 thats day. My husband and I found that ridiculous and had a second opinion who looked at not only the outside of the unit but the inside of the unit and found that there were no leaks, but that our coils were extremely dirty on the inside, they also found that a filter was sucked into the blower that had not been found by seasons during any maintenance or service calls. Once the coils were cleaned, they found that we were a pound over and had to remove the pound of Freon that seasons said we needed. I have spoke to the owner and sent him the photos and the report from the other contractor and have not heard back.

  Business Response

  Date: 09/05/2023

  09/05/2023

  I emailed ****************** a few weeks ago. I asked how much money she would like refunded.  I never received a call nor an email responce. 

   If she could please call me to discuss @ ******************

   

  Sincerely,

  ***************************

  CEO

  Customer Answer

  Date: 09/05/2023

   
  Complaint: 20445895
  
  I am rejecting this response because:
  I immediately sent back an email and havent heard anything else. I would like the refund for $344.
  Sincerely,
  
  ******************

  Business Response

  Date: 09/13/2023

  Good afternoon ******,
  
  Attached is the information regarding the refund to ******************. I gave her 100% refund. If you should have any questions, please do not hesitate to contact me.  I would like to have this matter closed. I appreciate the opportunity to work with you and the BBB.
  
  Sincerely,
  ***************************
  President