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Business Profile

Internal Medicine

Best Practices Inpatient Care Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is on behalf of my mother ****** R. ******* for account ******. I've called Best Practices Inpatient care billing **** several times to get resolution regarding some billing. Once I left a message that I would report to the BBB, that's when the called back. Explained the fault in billing which wasn't much, and the lady stated that it would be fixed. Yet, the bill states that we are past due and she said that was an error. We just received a new bill that states is past due again and the amount was not adjusted at all. I have called again only to hear a recording that they are on vacation for the next 2 weeks which I am completely dumbfounded to learn. I'm finding it very alarming that a business that claims to have a A+ rating cannot return phone calls in a timely matter and cannot complete a simple task at hand. Plus, they are charging us for items that have already been paid for and it was addressed to them. I find them to be very unprofessional and find it even more unsettling that I cannot reach anyone during this time.

Best Practices Inpatient Care Ltd is NOT a BBB Accredited Business.

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