Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased my dishwasher and gas range from grand appliance. I purchased both appliances with an extended warranty that I paid extra for. I had to use the extended warranty on both appliances. But when I have tried to use the warranty company I have not been able to use the warranty because the only warranty company that they have tried to send out refuses to service my address. Therefore I have not been able to use the warranty that I paid extra for.
Business Response
Date: 01/28/2025
Previous communication with the extended warranty provider indicates the customer is refusing to allow servicers into their home unless it is a Grand Appliance technician, and has threatened to contact the authorities if any other attempt is made. The customer has made no recent outreach to our customer service department about needing repairs. We will contact the extended warranty provider to contact the customer with an offer to assist.Customer Answer
Date: 01/29/2025
Complaint: 22860453
I am rejecting this response because:that is incorrect information. They wanted a service company called diamond to dispatch out to my house and diamond service company told me that they are unwilling to service my area and theyve even told the warranty company that they dont service my area.
Sincerely,
****** ******Business Response
Date: 01/31/2025
The servicer confirmed that your household is flagged to not service due to inappropriate and abusive language. Given this information, we agree that it's best we refund you for your extended warranty purchase and allow you to pursue repairs through the servicer of your choice.Customer Answer
Date: 01/31/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******
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