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Business Profile

General Contractor

K&K Builders of Wonder Lake LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 18, 2022, I signed a contract with K&K Builders of Wonder Lake to have a deck built. ************************* is the contractor and owner of the company. The total cost of this project, according to the contract, was $7,925.00. The first payment to ************************* of $3,170.00 (40% of total) was to cover the purchase of all materials and lock in the start date. The second payment of $2,127.50 was paid on Sept. 9, 2022, after the framing inspection as was listed to be done in the contract. (A $500 credit, to be divided among the second and third payments, was given to us when ***** failed to contact ***** and hit an electrical cord.) Shortly after the second payment was made ***** stopped working on the deck and said if I wanted him to finish the deck I would have to pay for the materials to complete it. Since the first payment to ***** had been for him to purchase all the materials, I considered this request for additional funds a breach of contract. I asked him to send me a list of the materials he still needed and their price. ***** did not send it. I contacted the ******************* permit department. Their director and an inspector came out and found that their deck inspector had not noticed there were a number of code violations in the way the deck had been framed. A quote from a reputable deck builder listed the material costs to finish our deck as $2,750 and the labor costs to fix the code violations and finish the deck as $3,000. I would like to be refunded the cost of the materials that by contract ************************* was paid to buy but didn't. I would like to be refunded the cost of labor to fix the code violations and complete the deck as ***** was contractually obligated to do. I hope the BBB can help me obtain these funds from K&K Builders of Wonder Lake or from *************************, the owner and contractor. Attachments uploaded include the following: photos of 2 checks paid to *************************, a copy of the signed contract, and 2 photos of the unfinished deck. Thank you.

K&K Builders of Wonder Lake LLC is NOT a BBB Accredited Business.

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