Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called this management company multiple times and there has been no resolve to either of my issues. The first issue is, there are bushes that have encroached the area of my stairway. Making it nearly impossible to walk to my front door. I have called the management company in order to get the company who does the lawn care to cut the bushes. Over the past month and a half there has been no resolution and the bushes just keep growing worse. About a week ago I physically went to the office and the administrator acknowledged that she had gotten my messages and as she had the very first time out of the 6 times that I called, she let me know that she would let the lawn care people know to cut everyone's bushes. This is now 30 days later and theres no resolve. My second issues is that there is wood decay also on the stairs leading to my front door, as well as on my balcony. I called and let the association know and even asked if I needed to send pictures. The office administrator let me know that she would have to tell the property manager, **** and he would be giving me a call. Now 30 days, and 6 calls later the wood is further decaying exposing nails, and holes where someone could be injured. They have recently raised our HOA fee AGAIN and do not solve issues or even answer the phone.

  

  Business Response

  Date: 08/06/2024

  The overgrown bushes along the sidewalk up to this units front door have been trimmed back to allow for easy passage.

  The exterior stairway up to this units front door will be fully repaired early next week.

  Sincerely,

  ***********************************

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  R Y Properties are responsible for outside of property but has refused to do so! The issue is that the chimney cap or vent has fallen down inside of the chimney and is banging around inside of the chimney. That in itself is an awful noise, but the most dangerous issue is that whatever is inside banging around is preventing the furnace from functioning correctly! I`ve resided here for almost twenty-two years, and this management company is the worse, they don`t want to do anything for which they are responsible for. They took over two years to replace a downspout that had fallen off, it only needed a couple of brackets to reattach it to the house!!!! The Homeowners` Rules and Regulations states that HOA is clearly responsible for the chimney! I am a senior and frustrated with repeatedly being overlooked!

  

  Business Response

  Date: 04/16/2024

  See Attachment

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21410341
  
  I am rejecting this response because: Chimneys are not the responsibility of the homeowner, nor are the wrought iron railings! As usual the homeowner has no rights when it comes to HOAs! Since I had to pay $365.00 for the repair of the chimney, I am very frustrated with this management company,they have a history of reneging on their responsibilities!!!!
  
  Sincerely,
  
  *************************, 

  

  Business Response

  Date: 04/17/2024

  Once again, the ***** of ********* has the final decision on repairs. As previously explained chimney repair is at the *****s discretion and the ***** did not approve the repair making it the owners responsibility. Our responsibility as a management company is to take direction from the ***** of ********* and uphold the decs, by-laws and rules and regulations of the property.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Village water to be shut off for non-payment of bills. (FINAL NOTICE)

  

  Business Response

  Date: 01/08/2024

  **************** could have just called our office with her complaint, this is not a BBB issue.  The water bill was paid late (the Board had to get a cashier check from the reserve account, as management cannot and is not on the reserve account), minus the late fee, as we were going to the ****************** to see if they would waive the late fee.  There were extra expenses after the ****************** fire inspections, such and purchasing 2 knoxboxes  and some repairs.  As for ****************, she knows the Delcaration and it has been discussed at meetings; all she has to do is request the financials from R Y Properties.  This was not an issue at the annual meeting and **************** was not in attendance.  The bill has been paid and is resolved.

  Customer Answer

  Date: 01/13/2024

   
  Complaint: 21107323
  
  I am rejecting this response because:

  The response from RY Properties was inadequate to address the problem cited.

  See Attached PDF file. (Water Supply Invoice)
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 01/15/2024

  The previous response did answer why and how there was a shut off notice for the water bill.   All other questions can be reported directly to our office via phone call or email.  We will not answer further questions via the BBB, please contact R Y Properties directly.  The answers to ******************** questions will be responded to via email.

• Initial Complaint

  Date:12/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is responsible for repairs and upkeep of the property. For three years I have been requesting repairs to maintain my safety going in and out of the property, all requests have gone unanswered. This is a ghost corporation only available for accepting payments and not actually doing any work on the property. My safety is at risk due to the lack of support from RY Properties.

  

  Business Response

  Date: 01/03/2024

  The gutters for this unit were cleaned and repaired in December 2023 along with the rest of Pin Oak Lane.

  This is a ******************** that is run by a volunteer ***** of ********** The ***** is the authority for all work on common areas and all expenditures. The work includes some of the concrete (side walk to front door) and the ***** id not approve any concrete work in 2023. Thy intend to do concrete work this year, 2024.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The roof of the building in live received heavy wind damage back in November 2020. It's almost three years later and there hasn't been any work done on the roof due to the negligence of RY Properties. It is their job to file an insurance claim on behalf of the board and follow up until the work has been completed. They have failed to do that.Additionally, ******* refuses to respond to emails or phone calls when we try to inquiry about it. We go months without hearing from her. There is zero communication. Meanwhile, I have water damage to my ceiling and animals inside my ceiling from the damage to the roof.I have emailed, called, and personally visited the RY Properties building and still can't get in contact with *******. All the while I'm getting more water damage on my ceiling.

  

  Business Response

  Date: 09/12/2023

  I have spoken with **************** on September 12th to disucss the issues.  We have worked out a plan of action for the association.  

  *********************************

• Initial Complaint

  Date:11/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called the mgmt office several times regarding the one elevator we have in our building, *************** condos, not operating; there is only one elevator in the building as a design. ****************** is the manager of my building. She does not call residents and owners back with updates. She does not follow up with the contracted elevator company before telling us the elevator is fixed. I was told twice by the office this week it was fixed and it was not. I am ***************** and not able to take the stairs. I am essentially trapped in my unit. She will not provide accurate information in a timely manner. The last time the elevator was out for 3 months. This time so far it's been 2 weekends. You would think she would be proactive and if not reach out to residents such as myself or at least call me back when I call. The tone of her voice is that of a frustrated individual when just being asked about something she is responsible for as a building manager. I am scared that I won't be able to get out and into my building safely. I am scared that I could die in my unit because I can't get to my medicine or keep my doctor ****** No follow-up and no updates mean I don't know when to make adjustments for my appts or make arrangements to get my meds. When asked about a manager over her, there's never a name given or a confirmation that there is one. I can't get downstairs to get my medicine, groceries or to make my doctors appts when the elevator is out. There is a lack of follow up, communication and concern from this company. She says she's only one person and there's nothing she can do (that's what she said during the 3 months the elevator was out) but she can. She can know exactly what is going on with the elevator company, she can check to make sure it's fixed by coming to the building to make sure it's working or call me to go check instead of taking their word for it, she can call me back when I leave a message so I know if I need to reschedule my ******

  

  Business Response

  Date: 11/16/2022

  The elevator company has been called out several times.  It is repaired then breaks down again.  This is the original elevator and it is over 60 years old; the parts are becoming obsolete and are hard to find.  We are in the process of getting bids for a new elevator.

   

   

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18364552
  
  I am rejecting this response because:

  This matter was closed before I had an opportunity to respond to the business' reply to my complaint. I wanted to take time to respond responsibly. Please update the complaint with this response and send to RY Properties. Thank you in advance for your assistance in this matter.

  
  

  The elevator has been fixed and there has been communication from the office on it's status from another employee of RY Properties. ***** was able to properly communicate with me about the status of the elevator. I asked if I could ask for her going forward and was informed she would only be able to help with the elevator in this instance and that's because she isn't the building manager for my building. Since I have purchased my condo, I have been referred to ********************************* because she is our building manager. I received a response to the email I sent to RY Properties with the same response that was sent to the BBB complaint which talks about the age of the elevator. It did not address the lack of communication. 

  
  

  I have since spoken to other residents in my building and unfortunately they have experienced the same lack of communication. With us only having one elevator and some of us being disabled, communication is imperative. However whether we're disabled or not our building manager's responsibility is to communicate with us what is going on with our building.  We pay monthly HOA fees to RY Properties for this very reason. From other reviews I have seen on the internet this lack of communication has been happening for quite some time. 

  
  

  I have suggested to RY Properties that they do a one call and/or email to all residents with updates regarding our building to help with the communication. If our building manager is either too busy or simply does not want to reach out to us, this option will satisfy both sides. I just moved here. I have a 30 year mortgage and this is my home. I moved into a condo because an HOA and management company are supposed to handle certain things which includes common areas and communication about our building. 

  
  

  My fear is that this lack of communication with residents is the norm from RY Properties building managers because after the reviews I've now seen it is apparent they have not resolved it for our building with our building manager. Her lack of communication is tolerated by the owners of RY Properties to where she is comfortable to continue dismissing resident inquiries.

  
  

  I'm hopeful that will change but am not confident it will. 

  
  

  **************************;

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/21/2022

  Moving forward, as soon as I receive notice of the elevator being down, owners will be notified via email. This is a procedure that I have just started using with all my properties.

   

  *********************************

• Initial Complaint

  Date:10/21/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unprofessional and negligent of the homeowners. Whatever you do, do not move here. *********************************** will not help you. The board of directors will not help you. The appointed HOA volunteer of the building will not help you. FOR ANYTHING ESPECIALLY IF THEY ARE AT FAULT. Ive been harassed, threatened, and bullied by this association and will be moving as soon as I am able to sell. The association will not give out information about board meetings or pass your complaints on to them for resolution. ******* says he will let the board know and you will never get a follow up. If you see a vacant unit represented by RY Properties, run and dont walk. It will be the worst decision youll ever make.

  

  Business Response

  Date: 10/24/2022

  We do not show a *************************** with an address of **************************************************. in our data base. Can you please let us know what association this is for and the name of the owner of the property along with an address they are referencing.

  
  Thank you.

• Initial Complaint

  Date:07/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted RY Properties (*********************) a number of times over the last 2 years about a structural issue at my condo. I spoke with a ******* each and every time. The second floor unit above mine has a porch that is collapsing and I am not able to open my sliding patio door because it is being pinched by the weight of the porch above it. I had a number of contractors in to look at it and all have said that this is a major safety issue. This is a building problem and was told that the ****************** needed to get it fixed. I also have significant water damage in my bathroom from the unit above me which has also been reported to the management company 2 week ago from the date of this complaint. I am still waiting to hear how they intend to resolve this issue. There is little or no response from RY Properties in regards to both issues. Any help you can be will be greatly appreciated. Maybe they will respond to you, they are not responding to me.

  

  Business Response

  Date: 08/25/2022

  Please see attached*

  Customer Answer

  Date: 08/29/2022

   
  Complaint: 17580356
  
  I am rejecting this response because: As far as the structural issue, it has been over two years that I have been requesting that this issue be fixed and I get no response over and over again. Do you feel that it should take this long for some kind of response, and none of this is being communicated with me. My emails go unanswered time and time again.  As far as the water damage goes, the owner of the unit above me tells me that it is a building leak and not his responsibility. So that issue is going unresolved as well.  
  
  Sincerely,
  
  *************************