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Business Profile

Custom Shirts

TeeJays Print Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/15/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered transfers on 12/24 and still have yet to received them. I had to message this guy over and over on IG to finally get bs response that was not accurate. First off, I never got any kind of correspondence about my order or if it was even received. After he finally confirmed it was received he proceeds to say that the file werent uploaded correctly and says I dont have time to try to figure all this out so I took it upon myself to sort all of them myself and even sent the mock-*** to each. And told him to sent me an invoice if there was a difference in the total. A full week goes by and I still dont have an update on my order and hes just reading & not responding to my IG messages, so I decided to call. He answers and acts completely obliviously to my order or the conversation we had and then eventually says ok oh I remember, its right here on the table you should be getting tracking info in the next 30 mins, if you dont call back. 45 mins go by and nothing, I call back and he says oh give me until 1-1:30 and you should see it NOTHING. I call back again and he rejects the call. (Mind you, I have customers thats expecting order updates for tees and this is what he is doing.) I call again this past Monday and its the same thing oh its getting shipped out today So he just creates the **** shipping label to get me off of his back, its been 2 days after creating the label and I txt him to see if **** has possession of my package he says Yes, so I call **** to confirm and the lady tells me that NO they dont have the package he just created a label and it is still in the same location. So I txt him again this morning and tell him this and he responds Ill check when I get to the office. I called and he rejected me and txt and didnt get a response.

    Business Response

    Date: 01/15/2024

    This customer uploaded over 25 images and only paid for 16 so when separate all the 16 from the 25 and ship them to him , the instructions are very clear and I talk him multiple times the order has already shipped 

     

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