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Business Profile

General Contractor

Chavez Remodeling

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chavez Remodeling was paid in full on 4/25/24 and 4/46/24 the total amount of $8000.00. This was for installation of vinyl plank flooring in the upstairs living area and 4 bedroom, installation of new railing and build in nee wall drywall and trim.. It took Chavez Remodeling over 2 months and numerous phone calls and threats of legal action to get him to finish the job he was paid to do. To date, the railing isn't finished and money that he owes us for overpayment and deciding to have only 3 of the 4 bedrooms flooring done has not been reimbursed to me as Mr. ********************** verbally agreed to do.

  • Initial Complaint

    Date:02/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remodeling contract agreed upon on October 3, 2022 Cost of remodel $25,000.00 Amount paid so far $21,000.00 Projected date of remodel completion 11/3/22, then extended to 11/11/22.Its been now over 4 months and job is not complete yet. *************** has been contacted numerous times to inquire when job will be done. Mr ********************** has ignored my texts and has failed to show up to work over 22 times over the last month and a half. He did not show up to work the entire month of December. Mr ********************** keeps making up excuses as to why he is not showing up to work. He had done so only after I have reached out to him to inquire why he is not at my place to work. *************** has demonstrated a complete lack of professionalism and complete disregard for the agreed upon contract.

Chavez Remodeling is NOT a BBB Accredited Business.

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