Complaints

This profile includes complaints for A&J Heating & Air Conditioning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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A&J Heating & Air Conditioning has 2 locations, listed below.

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  A&J Heating & Air Conditioning

  null Lansing, IL 60438

  
• 

  A&J Heating & Air Conditioning

  18125 Roy St Unit 582 Lansing, IL 60438

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2024 A&J Plumbing and Heating replaced the hot water heater in my home. Just days after the hot water from bathtub ran very slow. I have tried and tried to contact the company making tons of calls and leaving tons of messages. The calls are always answered by their voicemail and say they will return the call as soon as possible. No return calls, texts, or emails from this business. They took the money and ran with no way to contact them. My water heater is under warranty and this business cannot be reached.

  Customer Answer

  Date: 11/07/2024

  
  A & J Heating & Air Conditioning
  
  
  Let A & J Heating & Air Conditioning know how your experience was
  
  
  $1,250.00
  
  Custom Amount $1,250.00
  
  Total $1,250.00
  
  A & J Heating & Air Conditioning
  ***************************************************
  **************
  
  Visa 3615 (Contactless)
  
  VISA CARDHOLDER Aug 15 2024 at 5:50 PM
  #pQgr
  Auth code: *****D
  
  AID: A0000000031010

  This is the only way I could send this receipt which I copied from the email receipt they sent to me. The format in which I could copy was not accepted by your system.  This is an honest complaint regarding work and problems that I encountered.
  

  

  Business Response

  Date: 12/10/2024

  We did replace her water heater, after installed we checked water flow from all fixtures.

  The only one that was problematic was the faucet in her bedroom, but we cleaned out the strainer. 

  Everything was fine after that.

  We will contact her later in the week.

  Thank you.

  Customer Answer

  Date: 12/15/2024

   
  Complaint: 22523253
  
  I am rejecting this response because:  Business, A&J, has/did NOT reach out to me as indicated this week.  Their response is not completely factual.  They have never answered or returned a call, text or email.  I paid them in full (maybe a mistake).  The service and product remain under warranty and the fact that they immediately cut off all contact and communication with me demonstrates their dishonesty and lack of integrity. I am astounded by their response here when they have never attempted to resolve this matter.  And still didn't honor their word.
  
  Sincerely,
  
  ******* **********

  

  Business Response

  Date: 01/06/2025

  I must emphasize that the customers statements in the complaint are false. Specifically:

  1.Deposit and Work Completed: It is incorrect to state that I received a deposit and then stopped working. I received 30% of the total job as a deposit, which aligns with standard industry practices. This deposit covered the demolition and debris removal, which was successfully completed.

  2.Allegation of Substance Use: I was shocked to read in the letter mailed to my home that the customer alleged I was under the influence while working. This claim is baseless, cannot be proven, and is entirely untrue. Such accusations are defamatory and do not reflect the professionalism I uphold in my work.

  3.Timeline Misrepresentation: I never stated that the job would take seven days. The demolition phase, which was particularly challenging due to the age of the home (with two layers of drywall and mesh backing), was completed successfully. This phase accounted for approximately 30% of the job.

  4.Scope of the Work: The scope of the job included a small bathroom tile area, and the demolition portion was a substantial part of the work. To request a full refund for services that were completed properly is not fair or reflective of the circumstances.

  Lastly, I must clarify that we were terminated without cause and without breaching any part of our contract. This was not due to any failure on my part to fulfill the agreed-upon terms.

  I kindly request the BBB to reconsider the facts provided and provide clarity on what additional information or actions are required to resolve this matter effectively.

  Thank you for your time and understanding. I look forward to your response.

  Best regards,

  ***** ************

  

  Business Response

  Date: 01/06/2025

  We have spoken to Ms *********** We've resolved the issue. She's happy, we're happy. 

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********