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Business Profile

Pump Service

Du Page Well & Pump

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pump Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** from Dupage Pump (also called Dupage well and pump) replaced a submersible pump in my backyard on 7/23/21. He charged $3220 for it. Central to me agreeing to this replacement was a 5 year warranty he mentioned when he suggested replacing the pump as well as when he gave me a receipt for the payment (attached with this complaint). In the last week of June, my irrigation system stopped working. He came in and after looking at the pump said the pump needs replacement. He offered to send me a new quote for a new pump. I brought up the warranty. He said the pump manufacturer (STA-RITE) did not honor a recent warranty and would not honor mine. I said this was unfair since warranty was a constant assurance he (*****) had given when we first met reg the replacement in 2021. I have called his office and his personal cellphone over ten times since then. He has yet to return a single phone call of mine. A lady in the office says she is conveying messages to him. A nonfunctional pump has meant significant damage to grass on two properties that the system waters - my neighbors and mine. We simply cannot have this stalemate of a situation. His non responsiveness makes finding a solution impossible. Commensurate to the warranty, he needs to get me a new pump.

Du Page Well & Pump is NOT a BBB Accredited Business.

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