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Business Profile

Bathroom Remodel

Luxury Bath
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2, 2022, I contracted to have a shower installed with Luxury Bath Technologies. I agreed to pay cash for a discount. The bank was closed, so I agreed to give them a $1000 check to bind me and they promised to tear up the check the next day when I paid the $6,021.00 down payment in cash. The following day I paid the cash down payment. I called afterwards and was assured they tore up the check. On November 18, 2022 they cashed the check. The back of the check contains no endorsement, so someone knew they were stealing.

    Business Response

    Date: 11/22/2022

    Which location are you doing business with?    We are just the manufacturer, but I can get you information on your location dealer if you let me know who you are dealing with?  *********** is independently owned and operated.   

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The tub was converted to a walk-in shower on Friday August 4,2022, that evening I discovered the the temperature fixture k*** only turns half way between cold and hot, therefore creating a Lukewarm shower. The k*** should turn all the way to hot just like it turns all the way cold. I called the installer and told him. He said the other installer will call and come by a fix it Saturday august 6th. Im complaining because Im tired of all of the delays, cant reach the office manager, and when she decides to corresponds its a text that she can send but not receiving my responses because its an office phone.

    Business Response

    Date: 08/22/2022

    We manufacture bath products, we do not do any installations here.   We have dealers all across the country.   Each office is independently owned and operated.  Which dealer are you working with?  Who did your installation?   

Luxury Bath is BBB Accredited.

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