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Business Profile

Behavioral Education

Grand Oaks Behavioral Health, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Behavioral Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son was seen on 3/3/23 by *************************. I asked about the invoice, and she said it would be sent out. He was seen again on 3/15/23 when I asked about the invoice for the first one again. It was posted in the online portal on 3/29/23 almost a month after the appointment. My son had another appointment on 4/3/23. They called and said I had to pay the bill to see the doctor that day. I asked them why it took them a month to send the bill and now I only get 2 business days to pay it. They said if i could pay something my son could keep his therapy appointment. I gave them a onetime payment of $40 over the phone going towards that bill. They ended up calling back and said ************************* would not see him due to the outstanding balance. I have never had this happen with a medical professional. I then told them I was not coming back, and they could go ahead and send the rest of the bill to collections. They called me every week and left voicemails saying they were going to send my bill to collections. Instead of sending the bill to collections they charged the card I gave them for the onetime payment over the phone. When I gave them the card for the payment, they said nothing about keeping it on file or I would not have given it to them. They did not tell me they would keep attempting to charge that card either. I was only told the bill would be sent to collections. My card is now also locked into their online portal, and I am not able to delete it. I did not authorize them to put this card on the portal. I only gave it to them for a onetime payment over the phone. I have a different debit card I use for internet transactions for identity safety. When i called them to get some information about it **** told me "I had to look at it for a business perspective". I have seen a lot of doctors and no other medical professional has ever done any of these things.

Grand Oaks Behavioral Health, LLC is NOT a BBB Accredited Business.

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