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Business Profile

Control Systems

Intermatic Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Control Systems.

Complaints

This profile includes complaints for Intermatic Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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Intermatic Incorporated has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought two In-Wall PIR Sensor with Nightlight (product # IOS-***-**). ought these in 2024 and installed them. Now they stopped functionong. I filed a warrantee claim as I was unsure about how long the warrantee is for. I was initially asked for proof of purchase (which I do not have as I threw away the receipt) but was told that they can validate eligibility by checking the "three digit code" at the back of the unit. I have been going back and forth with the claim staff and I sent them whatever exists on the back of my unit and they said that this is not the code. I asked if they can send me a picture of a similar unit so that I can know what they are looking for and the claim person (*** ****) refused to send me info about that !

      Business Response

      Date: 07/07/2025

      Customer was contacted regarding the open request for a replacement unit under warranty and we were able to find a solution such that the customer was satisfied.  

      Customer Answer

      Date: 07/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Jacuzzi pool heater November 6th 2021 with a 2-year warranty. In October of 2023 the unit quit working completely. Believing it was an electrical problem I hired an electrician to come out but that wasn't it. At that point we called intermatic and began the warranty process. The first technician came out and told us if we hadn't turn the unit off it would have blown up part of our house. He ended up replacing the compressor and wiring harness. After he left the warning light began flashing & intermatic insisted it was a water flow problem. We had ****** pool repair come out and the owner told us there was no flow problem but we insisted he increase the flow because that's what intermatic told us to do. Once he was finished the light kept flashing. Intermatic sent out a different technician who worked on the machine and said everything seem to be working fine but the light continues to flash. Today they told us they would send somebody out to disconnect the light. We asked for reimbursement for ****** pool repair and were refused. We were told repeatedly by intermatic that if the light was flashing there is a problem with the unit but now they just want to disconnect the light. At this point we would just like a refund and a reimbursement for our funds spent at their request. We will use ANY other heater besides theirs.

      Business Response

      Date: 02/05/2025

      This case was resolved on 1/31/25.

      Customer Answer

      Date: 02/05/2025

       
      Complaint: 21255978

      I am rejecting this response because:

      A manager contacted me offering to refund $112 to make up for their multitude of mistakes. I advised that was not acceptable to me and that it was a very half-hearted attempt at an apology and did not fix things. I said I would accept the money but that it was not the amount owed. I had originally attempted to get a refund for the entire faulty unit which I was denied. I at least wanted to be reimbursed for the cost of the parts and labor that intermatic INSISTED was the cause of the issues, but it turned out they were wrong and I was out the money for the unnecessary repairs. They offered $112 refund to cover a small portion of the repairs they forced me to get, when it was actually $400 they should have reimbursed. If they still refuse to correct the issues, I refuse to say that there is a satisfactory resolution to the problem. I would rather keep the truth out there for the public to see the shady business dealings done by this company. 


      Sincerely,

      ********* *****

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sent the wrong product numerous times. Contractor came each time trying to fix the issue and was unable due to company sending the wrong product. I was charged by the contractor each time but this was entirely not my fault. Clearly it was the company sending the wrong parts. Company is unwilling to absorb the labor cost. How unfair!

      Business Response

      Date: 02/05/2025

      This case was resolved on 1/31/25.

    Intermatic Incorporated is NOT a BBB Accredited Business.

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