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Business Profile

Major Appliance Dealers

Grand Appliance & TV-Libertyville
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Judy M

    Date: 09/21/2022

    I purchases a ************** from this store in May of 2021. It has never worked properly since being installed. A repair man from Grand has been to my house 4 times with replacement parts that do not fix the problem. It is now fall of 2022 and this issue has not been resolved. I have left messages, sent emails to customer service with no results. I just recently called the headquarters and was treated the same way, put on holed and never spoke to anyone about getting my machine repaired. I called the manufacturer about sending parts, they confirmed the new parts were sent and arrived in July of 2022 to the repair man at his house, I'm still waiting for someone to contact me and its now the end of September.I highly recommend you never purchase from Grand Appliance, they are unable to stand behind their products or customer service. There is no follow up, no keeping the customer informed, and the sales staff choses not to be of help other than to say sent an email.

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