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Business Profile

Tools

Hyper Tough

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Hyper Tough tool November 2023 , the tool and battery has two year warranty. The battery stops working in April 2025 and called hyper tough asked to take to ******* and ******* dont have replacement neither they refund full my money. I am now stuck with tool and company dont care about their warranty.

  • Initial Complaint

    Date:04/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had went to ******* on 4/9/25 to do some shopping. I stumbled upon these 800 lumen head lamps made my hyper tough. I thought that was a great deal for $14.97 so I bought 3 actually ! After getting home and reviewing the manual it says that the 800 lumen only lasts 30 SECONDS! The box clearly advertises that its 800 lumen and I would assume it be that during regular use not for a silly 30 seconds! The stand the lamps are on says 800 lumen and I expected that! I will attach photos of what I got! I want them to fix how they advertised these products and be refunded as I still want the 800 lumen headlamp that was promised! But one that lasts more then 30 seconds.

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings, This complaint is about a warranty claim. I purchase a hyper tough electric power drill from *********** on Jan 07, 2024. The drill came with a 2 year warranty. The drill started smoking and has a strong burning smell on Feb 25, 2025. The drill will not operate now. Hyper Tough and ******* are affiliated. I contacted ******* customer service and they gave me this phone # ************ to contact for warranty service. I call this number and was told by the person I talk to, to take my receipt and the defective drill to a ******* store returns department. When I took the drill to 4 different ******* store returns department. I was told the same thing every time. That your 90 days has elasped and we cannot do a replacement or refund. I call the ************ again. And they keep telling me that ******* supposed to honor the warranty.

    Customer Answer

    Date: 03/16/2025


    Better Business Bureau:

    The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

    Sincerely,

    **** D ******

Hyper Tough is NOT a BBB Accredited Business.

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