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Business Profile

Transmission

AAMCO Transmissions of Libertyville
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    first ordered the incorrect transmission for the replacement. Then when they did get the correct one installed the Labor on the invoice doubled from the previous promised amount. On top of that the car broke down less then 24 hours later and the shop said it was fine when it left so this is our problem, if we can get it over there they will look at it when they can. When we asked for the serial number, or any information on the transmission, we were told they don't document that because people don't ask for that. We did because we noticed it's not in the paperwork. Now we have a car that's bricked, they won't fix, won't refund and have no information on the supposed replacement transmission. Oh plus we need to pay off $2,400 of the $4,966 within 90 days or that loaned part will have exorbitant interest added making that alone $5k.

    Business Response

    Date: 02/06/2024

    The customer is misstating several facts.  We did not order the wrong transmission.   The supplier shipped the wrong unit and then shipped the correct transmission when advised of the error on their part.  The labor quoted and authorized was to remove the original transmission disassemble it and diagnose the issue.  Once we confirmed a replacement transmission was required, we requoted labor to include installing the replacement unit which was authorized.  The customer required third party financing which included an interest free for 90 days offer.  This component as established directly through the finance provider was disclosed in detail and is not connected to any service we provide.  If there are any issues with the operation of the transmission and the repairs we provided, the customer may return for diagnostic confirmation and repairs under the terms of the warranty.   Therefore, we request this file be closed. 

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