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Business Profile

Investment Security

Huntington Ingalls Benefits Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father passed on January 31 2024. Me and my sisters filed a claim on 2/14/24 for my dad death benefit with his pension through hii benefits center. We were given many phone appointments and spoke to different individuals regarding this death benefit. We spoke to representatives on 2/14/24, 2/28/24, 3/8/24,3/20/24, 4/15/24 and 4/19/24. We were told on 4/15/24 that forms would be mailed out for us to receive the death benefit. On 4/19/24 the story changed to *** was bought out by Fidelity and tag we was it because they were going back and forth with Fidelity about who would be responsible for paying out the benefit. These are things that *** and Fidelity should have worked out with their buyout or merger. It seems *** is coming up with excuses not to pay out the benefit. This is inexcusable to be told tag you it by one of their representatives and to be dragged thru these mess after my father worked for this company for 25 years and 7 months. Why does it take all these months and then to be told they not sure who is responsible for paying the death benefit and that this would be a long process.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My father passed away in 2019, I am the beneficiary for his 401K. I have been trying to cash out the 401K my father left me from this company since March 2022. I have called several times and the company still has not resolved this. Every ticket opened after calls close and Im left to call back to check status. Many calls have been made, spoke to several supervisors without success. I have followed every guidance given to resolve this and today reached out again and was told they cant get it resolved this week. Supervisors promise to call back and escalate each call and no resolution has been made, no progress, no updates. 401K has depreciated over time, office works 9-5pm has caused me to miss work to try and resolve this.

Huntington Ingalls Benefits Center is NOT a BBB Accredited Business.

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