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Business Profile

Property Management

Axiom Properties, Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Facilities Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple complaints to management about smoking in the building - both cigarettes and marijuana. The building is supposed to be smoke free as of the first of this year. It does not appear that anything is being done to enforce this nor investigate my complaints. The smoking is getting worse daily.

    Business Response

    Date: 03/17/2025

    We have received complaints from this resident regarding cigarette smoke. We have continued to work to resolve the concern and through that effort, contacted the offending neighbor and notified them that we would be enforcing the lease provisions regarding smoking in the building, to which we received a satisfactory commitment from the offending neighbor to eliminate this behavior and have scheduled follow *** to ensure compliance. The resident did not report prior to this about the smell of marijuana. 
    We have taken action to notify all residents in the building of the lease provisions regarding the non-smoking policy as well as informing residents to contact the police about marijuana use in the building.   We do work to enforce the lease provisions when residents can provide details on who the offending parties are so we can follow up on complaints and effectively eliminate the issue(s).  We will be following up with the resident to see if they can provide more information so we can continue to address the issue. 

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December I was without heat for one week. On Christmas day a water ***** broke and was without water for 2 days. I have been without a working oven for 5 weeks. I have gone to the manager, leasing agents, and head of maintanance. They all give me a different answer of when it will be fixed. The building is infested with roaches and mice. Garbages is overflowing into the parking lots. The staff changes every few weeks. Phone calls don't get returned. Email don't get returned. When you go in in person the leasing agent is rude and lies to your face to get you to go away.

    Business Response

    Date: 09/29/2023

    We are happy to report that we have worked to a resolution with *******************  We strive to deliver legendary service to our residents, and we apologize for any inconvenience or issues that ****************** encountered at **********.  We also appreciate the opportunity to make things right with her.  We also appreciate that the BBB provides a forum for us to work through any issues that *** arise for both parties.  We now consider this inquiry closed and we have spoken with the resident to confirm this sentiment as well.  

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I moved in here the business was using ********* to collect rent so I have history on this app rental payments etc from the end of June 2022 until the ends of February 2023. I do not have access to this to get any of my rental payment history because they are no longer using the system they are now using AppFolio as of March of 2023. They did not transfer 7 months of payments over to the new app so the only thing I can see and get copies of is from March 2023 to June 2023. I have emailed management her name is ****** several times for a rent history payment ledger since I am unable to get in the account to get this information and they didn't transfer the payments over to the new app. I am being denied this information and I have a right to this information for my records. I no longer have the other bank account I closed it so I don't have any copies of the rent payments that I made in rent Cafe. So I would like a rent payment history ledger from June 2022 until March 2023. If you want to put all 12 months in one ledger that would be perfect. Not sure why the manager is being very difficult but I did let her know that I was going to be filing a complaint if I did not get it because you cannot lock a tenant out of an app where they paid 7 months of rent and they don't have access to this information then you need to provide it to them for their records.

Axiom Properties, Inc is BBB Accredited.

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