Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  State Restoration Services signed a contract with me to claim home insurance and replace a roof. Once check from insurance company was received in Fall of 2022 I decided to do a job in Spring of 2023. State Restoration Services collected 25% portion of the check but when the time came to start work in Spring of 2023 they refused to do a job and refused to return money they collected.

  

  Business Response

  Date: 12/30/2023

  To Whom It May ********************* you for bringing this matter to our attention. We appreciate the opportunity provided by the Better Business Bureau to address the concerns raised by Mr. ****************** We understand the importance of customer satisfaction and are committed to resolving any disputes in a fair and professional manner.
  
  Regarding the Complaint Filed by Mr. ********:
  
  Contractual Obligations:
  Mr. ********'s complaint involves a dispute over contracted repairs. According to the effective Project Contract dated October 13, 2022, which Mr. ******** has attached to his complaint, there is a clause under Paragraph 1 titled "Final Approval." This clause states: "All contracts and proposals are subject to final approval by State Restoration Service, ************************ and management without exceptions." In adherence to this clause, our ****************** after careful consideration, exercised its discretion to not proceed with the repairs and subsequently voided the Project Contract. This decision was made in accordance with the contractual terms agreed upon by both parties.
  
  Financial Transactions:
  Regarding the second matter, State Restoration Services, Inc. would like to clarify that no financial agreements were made with Mr. ******** concerning the processing of his insurance claim. Additionally, our records show that State Restoration Services, Inc. has not received any monetary value or fee from Mr. ********* We maintain detailed records of all our transactions and are prepared to provide further clarification if required.
  Continued Assistance:
  
  State Restoration Services, Inc. remains open and willing to assist the Better Business Bureau, Mr. ********* or any other concerned parties. We are committed to maintaining clear communication and resolving this matter in a manner that is satisfactory to all involved.
  
  Contact Information:
  For additional inquiries or further clarification regarding this matter, please feel free to contact our Director of Operations, ******************************** at ************************* Alternatively, our office can be reached directly at ***************************************************
  
  Conclusion:
  We sincerely hope this response addresses the concerns raised in the complaint. Our team at State Restoration Services, Inc. is dedicated to upholding high standards of service and customer satisfaction. We look forward to resolving this matter amicably and thank you for your attention to this issue.
  

  Attachments: Effective Project Contract 
  

  Sincerely,
  
  
  
  *******************************
  Director of Operations
  STATE RESTORATION SERVICES, INC.
  ****************************************************************************************************************
  Phone: ***********************
  ** Roofing License No: **********
  GC License No: *********
  Web: www.*********************************************