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Business Profile

Marketing Consultant

Glory Global Solutions Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased the CI-100 Glory Cash Recycler 12/5/23 in the amount of $57,794.24. Received 2/13/24. After completing the training with a Glory Representative we were unable to begin using the machine immediately due to a technical error. Within a week a Tech was able to fix the software error. Rescheduled another training to make sure machine was properly adjusted to begin using. Early March '24 staff began operating recycler. We had to call a Tech a few times with problems Depositing Tills. Each time Tech came out, they advised that there was no problem with machine just clean a little more then recommended which was once a week. Began to maintenance the machine at least 5 days a week. Still had problems Depositing or Replenishing Bill's. Notified Glory & requested for ***** to take a better look into it. Discovered a small broken piece which caused the problem on 9/18/24. A new upper Transport Unit was ordered. Currently our machine is still down. We've reached out multiple times thru phone ************** for a answer or update on repair. We received the upper transport unit 11/7/24. Tech came out 11/8/24. Installed the unit to discover another part is needed. Ordered same day but back to the phone calls requesting a ETA & no update! Glory Representatives said they will notate to contact us for an update thru phone or email but receive neither. 2 months machine is down and it's affecting our business in certain areas.

Glory Global Solutions Inc is NOT a BBB Accredited Business.

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