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Business Profile

Moving Companies

Yellow Truck Moving and Junk Hauling
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Yellow Truck Moving and Junk Hauling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yellow Truck Moving and Junk Hauling has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed a claim for damages back in 2022 after a move. Ignored and then reached out again and under new management. Offered to settle **** with a gift card. Said gift card was mailed and still do not have it. Was in contact back in July. It is now January and I still dont have my gift card and they stopped responding to my emails. They also under bid my move then charged OT to finish it.

      Business Response

      Date: 01/31/2025

      Miss ***** filed a claim after the 45 days allotted time to file a claim in the state of ********. Her claim was erroneous as she packed her own boxes and had her father moving boxes once in the home. The boxes were overfilled and not packed properly to ensure safe handling of Dishes. Despite the delayed claim we sent a gift card of $100 to her residence and good faith. However, she claims she never received it. We had no responsibility to offer a $100 credit however we did so in order to appease her As she continued to use disparaging remarks against our company. Furthermore, upon receiving this email, we sent $100 directly to her bank via Zelle. Again, this is in good faith, as we have no responsibility to accept liability for her erroneous claims. We responded to her multiple times and advised her of the situation to no avail. 

    Yellow Truck Moving and Junk Hauling is BBB Accredited.

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