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Business Profile

Pest Control Services

EcoShield Pest Solutions
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2024 ecoshield came and sprayed my home (exterior) for bugs. While doing this they sprayed the solution all over all of the exterior windows and screens of my home. I tried for a month to get in contact with someone to come remove this due to the unsightly seen and the danger to my young children. it wasn't until February when they came out to do an "inspection" then they came out a few weeks later and removed only the spray that was on half of the windows- tearing the screen in my daughters room. I called them again and they refunded my money and were suppose to come back out and remove the rest of the spray but kept cancelling and also ignored my complaint about the service tech tearing the screen. I have called back multiple times and they are refusing to do anything else to help with the situation. So at this point I ask that they pay to have my windows professionally cleaned and fix the tear in the screen.

    Business Response

    Date: 04/11/2025

    Dear ******,

    Thank you for bringing this to our attention. We understand the frustration this situation has caused, and we sincerely appreciate your patience as we work through your concerns.
    At this time, your complaint is being carefully reviewed by our management team to ensure all details are fully evaluated. We are committed to handling this matter with the attention it deserves and will follow up with you directly as soon as possible with a resolution.
    Thank you again for your continued patience and understanding

    Customer Answer

    Date: 04/13/2025

     
    Complaint: 23091864

    I am rejecting this response because: there is no solution in my windows are still covered with the spray that you used.

    Sincerely,

    ****** *****

    Customer Answer

    Date: 04/13/2025

     
    Complaint: 23091864

    I am rejecting this response because: there is no solution in my windows are still covered with the spray that you used.

    Sincerely,

    ****** *****

    Business Response

    Date: 04/23/2025

    Hello,

    This customer expressed concern regarding an accumulation of dust from the exterior treatment that settled on her window ***** and screens during a scheduled service in December 2024.

    Following her report, we scheduled and completed a service visit during which the dust was cleaned from both the interior and exterior window areas. We also provided a full refund for the service as a goodwill gesture and, per the customers request, her account was cancelled.

    Although the customer later raised concerns about a screen tear, our teams had already taken steps to address her initial complaint. At this time, we have resolved the matter to the best of our ability, closed the account under amicable terms, and will not be issuing further compensation or services.

    Thank you.

    Customer Answer

    Date: 04/23/2025

     
    Complaint: 23091864

    I am rejecting this response because this is not being handled I a timely manner and nothing has been done.  The only resolve to this situation is having a professional window washing service come to my home and clean ALL of the affected windows. 

    Sincerely,

    ****** *****

EcoShield Pest Solutions is BBB Accredited.

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