Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 26, 2025 in the mid morning, a sales person from Eco shield pest solutions tried to sell me their service. I never opened my screen door or unlocked it. I told this person that I had no bugs and I didnt need them three or four times. I finally just shut my door. On April 28, 2025 at around 12:00 PM another Eco shield employee came to my front door. I said to him that you guys need to stop harassing me and coming to my house. He said he was there because he was told to be there at my specific address. I said I never gave an ok for anyone to service my house. He insisted over and over again that he had the correct address. The address he gave was my address, but then he told me the name and I am a white woman and the name was ****** on the information he stated. He stood there and wasnt going to take no for an answer. Finally, I shut the door. This company does not have a way for you to get a hold of anybody properly to file a complaint like this. So they left me no choice, but to file a complaint with the Better Business Bureau. My police department is aware of this. This company tried to fake information to make you have to take their business. If they come to my house next time, I will be calling the police for trespassing. No one on their customer service lines were of any help.

  

  Business Response

  Date: 04/29/2025

  Dear *****,

  Thank you for bringing this to our attention. We take concerns like yours seriously and are committed to reviewing and addressing them thoroughly.
  EcoShield does not authorize or condone any form of aggressive or inappropriate conduct by our representatives, and we regret any interaction that made you or your family feel uncomfortable. While door-to-door marketing is a part of our outreach efforts, our representatives are expected to remain respectful and professional at all times. We also do not proceed with any services without clear authorization and completion of our multi-step agreement and confirmation process.
  To help prevent any future visits to your home, we can add your address to our internal Do Not Visit list. If you would like us to do so, please provide the service address where these interactions took place.
  We appreciate the opportunity to resolve this matter and thank you again for your feedback.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23260067
  
  I am rejecting this response because:
  Your employees have verbally assaulted me & my family & continue to. They have the wrong person. Stay off of the property at ********************************************************. I have also involved the *****************************. I will keep rejecting the resolution until they stop coming to my house. Stop trying to scam me into taking your services.
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 05/01/2025

  Dear *****,
  Thank you for providing your address and sharing your concerns. We take matters like this very seriously and sincerely regret any distress this situation has caused you and your family. Please be assured that your address has been added to our Do Not Contact list effective immediately, and no further visits will be made to your property at ************************************************************
  We respect your request and will ensure that our team remains informed.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23260067
  
  I am rejecting this response because:

  I want an apology for falsifying a contract. I want an apology for the verbal abuse we took. I want an official written, letter stating that I have not signed a contract with your company. I do not want a letter of regret, that is not an apology. Your sales person put my address with somebody elses name to try to scam me into to taking your services. I verbally declined your services several times. Your salesperson was here for no more than 2 minutes.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They will NOT let you cancel your membership - they continue to transfer you to another department. Ive called 12 times and spent hours trying to cancel my subscription. Total scam. Im refuting credit card charges going forward.

  

  Business Response

  Date: 04/18/2025

  Hi ******,
  Thank you for reaching out. We understand circumstances change and respect your decision to discontinue service.
  While consistent pest control is key to maintaining long-term protection, we also want our customers to feel confident in their choices. Our Solutions Department is dedicated to handling account closures and may experience higher volumes at times, so we sincerely appreciate your patience.
  After reviewing your account, I can confirm that your service was canceled as of April 2, 2025. At the time of cancellation, a balance of $200 remained due. This reflects the reversal of the Annual Commitment Discount that was applied to your initial service. As outlined in the agreement, this discount is contingent upon the completion of the full term.
  Your agreement included a 24-month quarterly service plan, requiring nine billable visits. Our records indicate eight services were completed before cancellation, which is why the discount was adjusted back into the account balance.
  During your enrollment, our sales representative reviewed the agreement details with you at your home, and a signed copy was then sent to your email for review. Following that, you received our Welcome to the Family text message, which reconfirmed key elements of your planincluding the discount terms. The service only began after a yes confirmation was received, indicating your understanding and acceptance of these terms.
  Were here if youd like to further discuss your account or explore any options. Thank you again for your time with us.

  Customer Answer

  Date: 04/18/2025

   
  Complaint: 23147525
  
  I am rejecting this response because: I am happy to do my final service for the 9 schedules services and then cancel. Its truly impossible to cancel - we have wasted upwards of 7 hours talking to your associates and being transferred around with zero action. 
  

  please schedule one final service and cancel our enrollment going forward 
  
  Sincerely,
  
  ******** ******

  

  Business Response

  Date: 04/23/2025

  Hi ******,
  Thank you for getting in touch. We completely understand your position and truly regret any frustration this situation may have caused.
  Our commitment is to support each customer efficiently and respectfully. At times, certain requestssuch as cancellationsmust be routed through designated teams. Due to recent increases in call volume, response times have been longer than usual, and we sincerely appreciate your patience.
  To help move things forward, well be reopening your account to complete your final service. Because this is being done solely to fulfill your request, well go ahead and waive the annual commitment discount payback.
  Once the final service is completed, please let us know if youd like to resume regular treatments or continue with your cancellation request. We will honor your choice and support you through either process.
  If its more convenient, youre also welcome to continue communication through the BBB or reach us directly at ***********************************************.
  We appreciate the opportunity to make this right.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23147525
  
  I am rejecting this response because:
  
  I do not want my account re-opened. As I have stated clearly in the past and through several correspondences via email, phone, and now BBB - I want my subscription canceled. If I have one service left on my account or else I forfeit the payment, then complete it - but cancel everything after. Do not re-open my account and make me go through all of this again in a week. 

  I also am extremely disappointed that the only way to effectively communicate around cancelation is through the BBB. You guys are a bad business with horrible customer service and I do not want to spend any more time resolving this. Either wave my cancellation fee and cancel immediately or complete the last service and be done. 

  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 ecoshield came and sprayed my home (exterior) for bugs. While doing this they sprayed the solution all over all of the exterior windows and screens of my home. I tried for a month to get in contact with someone to come remove this due to the unsightly seen and the danger to my young children. it wasn't until February when they came out to do an "inspection" then they came out a few weeks later and removed only the spray that was on half of the windows- tearing the screen in my daughters room. I called them again and they refunded my money and were suppose to come back out and remove the rest of the spray but kept cancelling and also ignored my complaint about the service tech tearing the screen. I have called back multiple times and they are refusing to do anything else to help with the situation. So at this point I ask that they pay to have my windows professionally cleaned and fix the tear in the screen.

  

  Business Response

  Date: 04/11/2025

  Dear ******,

  Thank you for bringing this to our attention. We understand the frustration this situation has caused, and we sincerely appreciate your patience as we work through your concerns.
  At this time, your complaint is being carefully reviewed by our management team to ensure all details are fully evaluated. We are committed to handling this matter with the attention it deserves and will follow up with you directly as soon as possible with a resolution.
  Thank you again for your continued patience and understanding

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23091864
  
  I am rejecting this response because: there is no solution in my windows are still covered with the spray that you used.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23091864
  
  I am rejecting this response because: there is no solution in my windows are still covered with the spray that you used.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/23/2025

  Hello,
  
  This customer expressed concern regarding an accumulation of dust from the exterior treatment that settled on her window ***** and screens during a scheduled service in December 2024.
  
  Following her report, we scheduled and completed a service visit during which the dust was cleaned from both the interior and exterior window areas. We also provided a full refund for the service as a goodwill gesture and, per the customers request, her account was cancelled.
  
  Although the customer later raised concerns about a screen tear, our teams had already taken steps to address her initial complaint. At this time, we have resolved the matter to the best of our ability, closed the account under amicable terms, and will not be issuing further compensation or services.
  
  Thank you.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23091864
  
  I am rejecting this response because this is not being handled I a timely manner and nothing has been done.  The only resolve to this situation is having a professional window washing service come to my home and clean ALL of the affected windows. 
  
  Sincerely,
  
  ****** *****