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Business Profile

Pizza

Dominos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, January 29, 2023 I placed an online order for 1 Hawaiian pizza, 1 chicken buffalo chicken wings 8 pieces, 1 chicken wings honey BBQ, and 1 chicken wings Garlic parmesan 8 pieces. What I received was 1 Hawaiian pizza and 3 orders of the same chicken wings (garlic Parmesan). I called the stored, told them of the error and the person agreed to correct the order. After over 1 hour I had not received the order and called again. The person answered the phone and after realizing I was the same person who called earlier they hung up. I called back and ask for. the manager and the manager answered the phone. First he said he would fix the order, but me back and said that he was not going to fix the order. He was belligerent, accused me of being a scammer. I have spend hundreds of dollars buying pizzas from the store and he accused me of scamming $20.00 worth of chicken wings. I ask his name and he told me ****, but would not say his last name. The Address of the store is ************************************************.

  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order today almost a year after last order that I placed in swan never would again with ******'s. Both times I'm told by the store the first person says it's on its way after half hour waiting I call back hasn't gone in yet into the outfit. The sad part is Domino's uses ceiling towels in their kitchens that are not health code standard and I'm calling the health department on this because it's time Domino's get shut down nationwide. If Domino's doesn't want this they better call me at ************ between 10:00 AM and noon central Standard Time. I am a disabled war vet I have limitations so if ******'s wants talk to me to straighten this out I'm happy to talk to him also have the product they need for their ceilings to keep them in code so they don't get in trouble if they have a fire because their ceilings are not classy I could get Domino's in so much trouble it's not even funny they need to call.

  • Initial Complaint

    Date:12/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A year ago I had a problem with an order from Domino's and I said I wouldn't come back but I thought I'd try after a year today. Unfortunately when I go to their website it gets hung up on whether it's to be delivered now or later and no matter what I put in it won't go past that window so I can't get a phone number or anything so I can't order from Domino's and I guess I'll be going to Pizza Hut or Papa ****'s I just thought it was time ******'s knows they're losing customers.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was hired I. As assistant manager to trai. As the assistant general manager. I was never fully trained properly to do my job effectively. I was never paid the salary promised. I was sent home because they screwed ** in orientation on giving me a form to fill out. All of which cost me around **** dollars.

  • Initial Complaint

    Date:09/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today we call to place an order to the dominos in the following address **********************************************. They took one hour and 40 minutes to get me the pizza but the biggest problem was that the men working on the store at the time 9:30pm when we called to ask for our order he was really disrespectful and was not even listening to me on the phone. He just told me that if I wanted the pizza or no because he was too busy. That I wasnt the only customer, I didnt cancel the order because my child was waiting for the pizza.

  • Initial Complaint

    Date:08/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 1, 2022, at 4:38pm, I ordered two pizzas from Domino's and never received them. I signed up for text alerts for the status of my pizza and was informed that a Domino's driver by the name of ******, would be delivering my pizzas; which she never did. My order number for these pizzas was #*** and I have contacted ******'s on numerous occasions and have not received a single reply. I was charged $21.90 for the pizzas but was never reimbursed.

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with dominos on their website with the store ******** #**** ************************************************************ on August 5th.The delivery took over 2 hours with 80% of our order missing and the food being completely cold. Even after the food left the store it still took an additonal hour to even get the food to us, and what we got had raw dough. I also attempted to contact the store multiple times and was on hold for 30 minutes before being hung up on. None of my calls were answered.I want a complete refund of the $53.28 I spent.

Dominos is NOT a BBB Accredited Business.

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