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Business Profile

Propane

DCC Propane, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for DCC Propane, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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DCC Propane, LLC has 5 locations, listed below.

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    Customer Review Ratings

    1.5

    Average of 2 Customer Reviews

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    Review Details

    • Leesa L

      Date: 09/02/2024

      Leesa L

      Date: 09/02/2024

      Wonderful. So, they get to change the company name and go from an F rating to an A+. Bravo for them!

      DCC Propane, LLC

      Date: 09/04/2024

      Please provide customer account information. I do not find an account under *****************. The company has gone through several consolidations of our brands. I would need to identify your account with us in order to confirm a name change.

    • Beth M

      Date: 12/19/2023

      I hired Uncas Gas to make the switch from an electric stove to a propane stove back in September. They installed the tank, I went through the permit and approval process with the town, and they came back to connect my ****** ****** The stove required a conversion from natural gas to propane, which was included in my total cost. The technician begged his supervisor to stay during the hook up, explaining that he didn’t know which parts to use. His supervisor left anyway and the resulting incorrect connection caused a very serious gas leak. I called the emergency number on a Sunday at 5pm with a house full of gas and they didn’t even come out. A few days later, the supervisor showed up unannounced at 5pm and pulled the stove apart, causing a considerable amount of damage. He finished at 8pm, leaving an invoice explaining that he had broken the gas regulator (amongst numerous other parts) and TAKEN IT. The invoice recommended we buy a new stove…?!? He also hooked up the gas line directly to the stove, and turned it on without a regulator in place, which could have been disastrous.
      I went to the office in person and explained what had happened and the supervisor, Kim, assured me that our problem would be taken care of. Uncas Gas found a repair company and, upon inspection, the company determined that the stove had been damaged beyond repair. Kim handed the issue off to a service technician immediately after our conversation in the office and has not followed up or reached out to me or responded to my multiple calls or office visits. Weeks are passing with no resolution, and with no concern or follow up from management. I’m so frustrated with the lack of customer service and general disinterest in the damage caused by THEIR employee. I was already unable to cook for Thanksgiving and it looks like I won’t be cooking for Christmas either. I would not recommend any service be done by these technicians as they are not experienced enough to hookup appliances safely.

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