Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 10/06/2023 Amount of money you paid the business: $12,809.73 What business committed to provide you: New roof, special qualifications required by my insurance company to complete the job properly. Gutters included.What is the nature of the dispute: XYC Roofing did not complete the job properly and as a result I now have roof leaking and water damage in my home.Whether or not the business has tried to resolve the problem: No. I have texted and called the owner of the company multiple times since I discovered the problem. Mr. ***************** has not returned any of my texts or phone calls.Erie ***************** Claim #: A00005586846 Company placed ads around our neighborhood. I also checked the BBB to ensure the company was reputable.

  

  Business Response

  Date: 02/19/2024

  Hello,

  
  

  This was more of an ice dam issue, not just roof issue.

  When the customer contacted us, I was out of the country until Jan. 30th. 

  However, she communicated with our office workers and we sent our crew on 17th. 

  She already called another company for mitigation which is not what we would suggest and she paid for the mitigation work.

  When I came back to *******, I met her in person on Feb. 2nd and I paid her for the expenses that she paid to another company.

  Also, the customer and we talked about how we will do inspection and repair when the weather is warm enough. 

  All the issues have been resolved and she is okay now.

  Thank you.

  
  

  Let me know with any questions.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 21149038
  
  02/19/2024
  
  The BBB received a response from XYC, *** which I do not accept. The services that I paid another company for were not mitigation. Expenses were for tarping of the roof and to dry interior dry wall where the leak had occurred. XYC *** was out of the country I had to stop this leak immediately in order to prevent further damage to my home. My mattress was ruined and I cannot sleep in my bedroom until this leak has been fixed. The tarp is still on the roof because XYC, *** has not yet fixed the holes in the roof. This roof is only three months old and this ice dam/leak was caused by XYC, ***s failure to install ice prevention on the roof before they put the shingles on it. This roof was installed without proper material. I am still waiting for XYC, *** to repair the damage they have caused because temperature must be above 50 degrees before the repair can be completed. XYC *** is scheduled to come out to my home on 02/21/2024 to fix the roof damage. XYC *** will be held responsible for all further repairs to the interior of my home as a result of this leak. 
  

  Thank you, 

  ***********************-Outland 

  

  Business Response

  Date: 02/20/2024

  Yes, we will be at her house tomorrow Feb. 21st **** at 9 am.

  And due to temperature, it will be fixed when weather is good.

  That was an agreement between XYC *** and the client.

  Tarp, and dried out the inside leakage is what the mitigation is. 

   

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21149038
  
  

  I paid for a brand new roof. This roof is three and a half months old and leaking. The roof has been tarped and XYC came out today and patched where they think it was leaking. ***************** said hello to me and nothing else and left. Workers had two packages of shingles that they put on the roof. They did not check to make sure the roof wasn't leaking but the worker told me that tomorrow (Thursday February 22, ****) it is supposed to rain all day just call him if it starts leaking from ceiling in bedroom or entryway again. 

  Please note this is still a problem. I paid for a brand new roof. I still have damage inside my home and am not sure if the repair to the roof is sufficient to fix this problem or not. But this roof is supposed to be a brand new roof. They only patched a small spot. This repair will not last. I want the whole roof replaced by a professional roofing company at XYC's expense. I also want all damages inside my home to be repaired by a company that I choose at XYC's expense because after this experience I do not trust XYC to do any further work to my home. My home is damaged as a result of XYC's actions and our home was not damaged prior to XYC performing their work.