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Business Profile

Farm Equipment

Sloan Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Farm Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    On 06/12/2023 I purchased a used *********** **** **** ****** I was approximately 600 miles away and trusted the salesperson to coordinate honestly with information to me., I understand that this was a used machine and some repairs might be needed.

    I signed the purchase agreement and sent it back via email, The salesperson's signature was not applied and never sent back to me.

    The frustrating part to me is the machine was not inspected for delivery. I coolant level needed a gallon to make sure the engine did not overheat, hydraulic fluid was down approximately 2 quarts. The engine compartment was packed with leaves and bush twigs, manly around the exhaust area. Engine oil was full. There was dried blood on the right hand console which seemed to be old. I was shown a video of the machine, unfortunately it was blurry. Pictures showing the rubber tracks had tread life ( which did not show the severe tears in them) and side views and front of the machine were misleading.

    I spoke to **** the salesperson and explained that why wasn't the machine inspected before delivery, I was concerned about was fluid levels and a decent wash on the unit, especially the blood would have been nice to be washed off. The response I received was you bought it cheap, were not going to invest anymore into it.

    Luckily I caught the fluids before operating the unit, otherwise I could have been out thousands with the fluid levels being inadequate. Also cleaning the debris from the exhaust area could have been a fire hazard.

    I understand a business must watch the "overhead" But I am very disappointed that a business would sell a machine that was not inspected for safety before delivery /sale. ,

    Sloan Equipment
    ***** *** ** ** *****
    Litchfield IL, 62056
    ************

    Customer Answer

    Date: 07/17/2023

    Message received from consumer on July 17, 2023 at 9:40 am:
    Complaint # ********
    I have a contact number **** ***** ************

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