We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motels

Baymont Inn

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motels.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/3/24-2/4/24 I come in and I check in to our room and everything was fine there. Then I tell her that the conference room was also supposed to be booked for us for ******** party. She shows me this piece of paper that says its $150 deposit for the pool room and 5$ a person who isnt staying in the room, and says Im not going to make you pay that, but for future reference I said okay thank you. The conference room was double booked, so my daughters party was supposed to start at 4 and I couldnt even get in until 4. Party is over, 4 people are I n the pool and I got the conference room cleaned up and went to go pay for it and she starts asking me how many people are in the pool and wanting me to pay for them all. She started to get disrespectful and tried to say I was lying and she did NOT say that. She called the manager and said that she had SIX people standing there screaming at her and she was going to call the police and I got on the phone with the manager and explained it all to him and told him to pull the camera and audio and listen to what employee told me. Suddenly, I didnt have to pay for everyone to swim, but by that time everyone was already out and left. The next day the manager tried to charge my card again and I called him and he told me he doesnt need me here and he doesnt need my business and threatened to make a police report and take me to court so I explained to him AGAIN what happened and told him to please email me the video/audio as well and he could see me in court. Suddenly, the understood that his employee went against hotel policy and had me send him an email of everything that happened and he would compare it with the video/audio. I was UNBELIEVABLY disrespected and so embarrassed that my daughters 5th birthday party was ruined, and nobody gave a care in the world!

    Business Response

    Date: 02/11/2024

    Date: Feb-11,2024
    Please see the pool rules attached. It indicates $150 deposit before using the pool. Pool $5/Hr/adult/kid
    Front desk did favor and agreed to not to take cash deposit $150 and there is $5 per person per hour after 5 people, but guest did not signed the pool rules paper and returned to the front desk. Still front desk did favor and let the guest use the pool facility. After appx 1 hour or so, the front desk asked to the guest how many swimmers are from your group? Guest and her friends lied to the front desk that they never been informed by you (by front desk) for agreement and started screaming at the front desk and friend of guest asked to the front desk to talk with manager. So the front desk called me, I was not in town. I (Manager) talked to the guest when front desk called me for this issue.***** told me that your front desk never talked to me about the pool agreement and now she is telling me to pay for my fiends and I am not going to pay for that. I said, there is $150 deposit before using the pool and 5 people are included in the room reservation,so you dont need to pay for the first 5 people but after 5 people there is a fees of $5/hour/person/kid. I asked the guest,how many peoples are in your group they are going to use the pool? She replied to me that me, my husband, my 2 kids and one 1year old kid. I asked to the guest that you said that you dont want to pay for your friends to use the pool, then why you lied to me that only my family is going to use the pool? I said that you have to pay after 5 people otherwise after 5 people,additional people are not allowed to use the pool and its very clear.Then I told to guest to can you please hand over phone to the front desk and I told to front desk that she did not signed the pool rules paper and she dont want to pay for after 5 people, so additional people are not allowed to use the pool,so make sure dont let them enter in the pool as it is a liability. Now conversation was over.
    The next day I started to verify on the security surveillance system, I noticed there were 9 people in the pool after she check in. So I tried to charge on guest credit card for additional 4 people for 1.5 hour. But it declined. I received a call from the guest asking that did you tried to charge on my card? I said yes for 4 additional people for 1.5 hrs,total is $40. Guest said your front desk never explained me for pool agreement.I said front desk gave you the pool rules paper. ***** told me that she is not going to pay for additional people, listen the audio when I was checking-in and give me the video proof. I said I will verify everything, during and after check-in video and if I find if you dont pay for additional people, then I will report to police .I will hand over videos to the police and court and we dont want business from you in the future. Still am not done with verifying.
    After verifying with security surveillance system, guest checked-in at 3:38pm but at 3:45pm the front desk gave pool rules paper but guest did not signed and returned to the front desk. Please see the video 1
    Conference room given to the guest at 3:58pm as booked from 4:00pm Please see video 2, guest never booked pool for pool party, booked only conference room on the phone. Why guest bring their friends to use the pool? ***** did never booked the pool, but wants to use the pool for free and that is guest raise the issue with the front desk.That is why guest did not signed the pool rules paper.
    Guest throwed monry at the check-in desk. Please see video 3
    I have to verify that that if other guests also were in the pool with this guests or not at the same time? So it takes more time to verify everything.
    Finally I can see that after talking with the guest on the phone, guests friend left hotel without using pool facility. Hotel is not charging for that as they did not used pool.
    Guest did not book pool for pool party, never signed the pool rules paper and blaming to hotel as below:
    I was UNBELIEVABLY disrespected and so embarrassed that my daughters 5th birthday party was ruined.
    Hotel tried to charge $40 for additional swimmers but was declined, after verifying in detail, finally hotel did not charged again to the guest for additional swimmers.
    Guest left the hotel on next day Feb-4,2024 Please see video 4
    Guest checked in at 3:38pm on Feb-3,2024, used conference room, stayed whole night, checked out on Feb-4, hotel is not agree to pay any kind of refund.
    Video upload failed ,tried to zip but not uploading. Website does not shows uploaded 2 pics and 1 pool rules.

    Customer Answer

    Date: 02/12/2024

    Complaint: 21266453

    I am rejecting this response because:
    If you watched and listened to the video and audio, you will hear where the front desk lady says that she was not going to charge me and told me that I did not have to sign the paper. 
    Also, as soon as I asked about the conference room, your desk lady told me that I and another person both had it booked. 
    you can also see that neither me or my husband was in the pool, but my daughter, my sister, my 1 year old nephew and my daughters friend were in the pool. There were not 9 people from my party in the pool. 

    you agreed that the front desk lady was going against hotel policy whenever we spoke on the phone.

    I truly do not care about getting a refund as I DID use the conference room, and stayed the full night in the hotel. 

    Sincerely,

    ****************

    Customer Answer

    Date: 02/12/2024

    Can I delete this complaint? 
    I no longer care about the situation and have moved on, and know now not to do business with this company. 
    I do not want to deal with the threats and harassment from the manager. 

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/1//2023 my husband and I took a room after driving all day. This room was disgustingly dirty and in disrepair. (Please see complete details in attached PDF.) We did try to contact the manager before filing this complaint but his reply was unsatisfactory.

    Business Response

    Date: 06/06/2023

    We have issued 10% refund on 6/5/2023. If guest could let the front desk know after you check-in if you were not satisfied with the room, we could issue a full refund or switch the room.

    Customer Answer

    Date: 06/08/2023

    Complaint: ********



    I am rejecting this response because: 

    A 10% refund and lack of apology for the conditions of this filthy hotel is grossly insufficient.







    Sincerely,


    ***** ******

Baymont Inn is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.