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Business Profile

Window Installation

Trinity Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/25/2022

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called *** for some construction, because we know he does that. We handed over the insurance money. Right now the roof is half metal and half shingles. The gutters are not up. They called and asked me for more money, and now they have stopped coming. They came and got their trailer one day when we were not home. I came home one day and there was wood in my yard and the garage door was open. I know we keep in closed, always. So, when I went in there they had taken all the ladders, including the ones that belong to my father in law. I have tried on numerous occasions to contact him via phone and email several times and he has completely ghosted me. We hired them last November and we have not seen anyone since before Christmas. This could all be worked out with a simple phone call from him.

    Business Response

    Date: 09/13/2022

    Due to health issues, I'm not able to complete this job.  I have referred the customer to others who can finish the job for her.

    Customer Answer

    Date: 09/14/2022

    Complaint: ********

    I am rejecting this response because:

    She said the business has not been in contact with her to talk about having someone else take over the job. She said the business took her father-in-law's ladders, which she wants returned. She also believes the company owes her a partial refund for work that was not completed. She did not know how much that refund would be.

    Sincerely,

    ***** *******

Trinity Windows is NOT a BBB Accredited Business.

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